ACT Team Case Manager

About Us

New Horizon Counseling Center is committed to empowering individuals living with serious mental illness to lead meaningful independent lives. Through compassionate community-based care we provide comprehensive behavioral health services that meet clients where they are.

Position Overview

We are seeking a dedicated and compassionate Case Manager to join our Assertive Community Treatment (ACT) Team. The ACT Team Case Manager plays a critical role in delivering intensive community-based mental health services to individuals with severe and persistent mental illness. This position involves working collaboratively within a multidisciplinary team to support clients in achieving stability independence and improved quality of life.

Key Responsibilities

• Provide direct community-based services to clients including home visits and outreach
• Develop implement and monitor individualized treatment plans in collaboration with clients and the ACT team
• Assist clients with daily living skills housing stability employment and social integration
• Coordinate care with internal team members and external providers including healthcare social services and family supports
• Monitor client progress and document services in accordance with agency and regulatory standards
• Provide case management using motivational interviewing to help clients to utilize their strengths and abilities to address their problem
• Address risk factors such as substance use poor use of leisure time and self-doubt by applying problem-solving services
• Promote client benefits and income support by escorting consumers to appointments for Medicaid food stamps SSI/D HRA child support etc.
• Provide crisis intervention and support as needed
• Participate in team clinical meetings case conferences and on-call rotation as required
• Other duties as assigned

Qualifications

• Bachelors degree in Social Work Psychology Counseling or a related field (Masters preferred)
• Minimum of 6 months experience working with individuals with serious mental illness
• Knowledge of community resources and recovery-oriented practices
• Strong communication organizational and problem-solving skills
• Ability to work independently and as part of a multidisciplinary team

Preferred Qualifications

• Experience with ACT or other intensive community-based programs
• Bilingual skills are a plus
• Familiarity with electronic health records (EHR) systems

What We Offer

• Competitive salary and comprehensive benefits package
• Ongoing training and professional development opportunities
• Supportive team environment
• Opportunity to make a meaningful impact in the community