Business Control Manager Client Services

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls identifying issues and control improvements for remediation and building out actions plans and milestones.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution case management and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams internal audits and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Qualifications:

• 3 years in a business controls risk or related functions

• Experience with Project Management or Process Design

• Prior Management Experience

• Demonstrated ability to engage and communicate at the executive level

• Proven ability to provide make strategic decisions

• Excellent written and verbal communication skills

• Critical thinker with the ability to influence senior leaders and partners to challenge the status quo produce appropriate changes and implement goals

• Demonstrated ability successfully influencing others and leading organizations to exceed goals

• Ability to communicate effectively and succinctly to Senior Executives

• Strong focus on proactively managing risk and compliance

• Ability to work independently identifying opportunities and priorities and take action

• Strong analytical and organizational skills; focus on attention to detail

Desired Qualifications:

• 5 years Process Design Risk Management Business Controls or related function

• Six Sigma Green Belt Black Belt

• Bachelors Degree

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Monitoring Surveillance and Testing

• Problem Solving

• Quality Assurance

Shift:

Hours Per Week:

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