Manager, Technology Operations

Permanent Full-Time
Starting date: July 2026

Mulgrave School is seeking a Manager Technology Operations to lead the systems infrastructure and operational practices that keep our learning environment secure resilient and always-on.

This is an exciting opportunity for a hands-on technology leader who thrives in dynamic environments and enjoys building reliable systems that support innovative teaching and learning. As a key member of the Learning & Technology Services (LTS) team you will oversee daily technology operations while strengthening cybersecurity business continuity and incident readiness across the school.

You will lead the operational backbone of a modern educational technology ecosystem supporting cloud services networks endpoints classroom technology and a large-scale 1:1 Apple laptop program used by students and staff every day.

The Opportunity

The Manager Technology Operations provides operational leadership for Mulgraves technology environment ensuring systems are secure reliable and responsive to the needs of a vibrant school community.

Reporting to the Director of Information and Learning Technology you will:

• Lead the day-to-day operation of the schools technology infrastructure and services
• Guide a skilled support team and manage vendor-delivered services
• Strengthen cybersecurity operations and incident readiness
• Ensure strong service management practices documentation and operational governance
• Provide critical operational insights as a member of the Technology Governance Committee

Key Responsibilities:

• This role combines hands-on technical leadership strategic operations management and team development in a fast-paced and collaborative environment
• Lead daily technology operations across infrastructure cloud services endpoints and campus systems to ensure secure reliable service delivery.
• Supervise and develop LTS support staff while fostering a culture of service excellence accountability and continuous improvement.
• Manage the full lifecycle of the schools 1:1 Apple laptop program including deployment inventory refresh and retirement.
• Oversee cybersecurity operations including monitoring incident response vulnerability management and security awareness.
• Maintain business continuity and disaster recovery capabilities including tested backup recovery and failover processes.
• Provide operational leadership during critical outages security incidents and major school events.
• Manage relationships with technology vendors and service providers while supporting operational budgeting and governance.
• Maintain documentation monitor service performance and infrastructure health and drive continuous improvement using automation and AI.
• Ensure secure well-governed cloud configurations and reliable infrastructure monitoring performance and capacity management.

Required Qualifications

• Legally entitled to work in Canada
• Post-secondary education in Information Technology Information Systems Cybersecurity or an equivalent combination of education and experience
• Minimum 5 years of experience in technology operations infrastructure or systems leadership roles
• Experience leading support or technical teams and building team capacity
• Demonstrated experience applying cybersecurity frameworks (e.g. CIS Controls SOC 2 NIST CSF) to guide risk-based decision-making
• Experience participating in or leading cybersecurity incident response
• Strong hands-on experience with enterprise networks identity systems endpoint management and backup/recovery infrastructure
• Experience developing and executing disaster recovery plans including backup infrastructure management (e.g. Veeam) RPO/RTO definition and restoration testing
• Experience operating within structured IT service management environments (ITIL-informed practices)
• Ability to communicate effectively with both technical and non-technical stakeholders
• Ability to work on campus full-time

Preferred Experience and Qualities

• Experience in a K12 independent school or higher education environment
• Experience administering Google Workspace and Microsoft 365 including user lifecycle security and access control
• Experience with MDM platforms particularly Mosyle and Intune
• Experience managing UniFi network infrastructure (switching wireless monitoring)
• Familiarity with RADIUS/SCIM network authentication systems such as Foxpass
• Experience with PaperCut print management and access control
• Experience supporting Apple and Windows endpoints
• Formal cybersecurity training or certifications
• Experience managing large-scale 1:1 device programs
• Experience conducting vendor security reviews or third-party risk assessments
• Experience using AI tools to improve operational efficiency and decision-making

Why Join Mulgrave

At Mulgrave School technology is integral to delivering exceptional learning experiences. Youll join a collaborative and forward-thinking team dedicated to building secure reliable systems that empower educators and students.

Join our Community

We are committed to fostering an inclusive and equitable workplace. We warmly welcome applications from Indigenous peoples Black communities racialised persons persons with disabilities members of the 2SLGBTQIA community newcomers and individuals from other equity-deserving groups.

Compensation & Benefits

We provide a comprehensive and competitive benefits package designed to support your well-being and professional growth. Our offerings for permanent employees include extended health coverage with dental and vision benefits an annual 8% RRSP contribution (no matching required) and financial support for continuing education to foster your professional development. Youll also have access to both short and long-term disability insurance as well as mental wellness resources including Employee Assistance Programs (EAP). Stay active and healthy with access to our fitness center personal trainer and group classes. We also encourage team building through numerous social events held throughout the year. Additionally enjoy chair massages and other exclusive perks along with paid leave for sick days a personal day and a volunteer day.

The salary range for this position is $110000 to $125000.

The final salary offer will be determined based on the candidates qualifications and relevant experience in accordance with BC labour laws and company policies.

How to Apply: Resumes and cover letters should be submitted through Mulgrave Careers by March 31 2026. Visit our website to learn more about Mulgrave and to view the full job description. There is no public transportation to the School. Applicants must provide their own transportation.

This posting will remain open until the position is filled. We appreciate the interest of all applicants and encourage qualified applicants to apply as soon as possible as applications will be reviewed as they arrive.

We cant wait to meet you!

Required Experience:

Manager