Forward Deployed AI Product Manager

About This Role:

We are hiring a Forward Deployed AI Product Manager (FDAPM) to be the connective tissue between our clients and our engineering teams. This is not a traditional PM role. You will live at the intersection of product strategy technical delivery and client partnership - spending meaningful time embedded with health system customers to deeply understand their workflows then translating those insights into AI-powered solutions that ship.

Think of this as: part Product Manager part Implementation Consultant part Pre/Post-Sales Engineer. If you have spent time at Epic implementing enterprise software and have felt the pull toward product and AI this role was built for you.

What Youll Do:

Client Engagement & Discovery

• Serve as the primary product point of contact for a portfolio of health system clients operating as a trusted advisor embedded in their workflows and operations.
• Lead structured discovery engagements - interviews workflow mapping shadowing and document analysis - to surface automation opportunities and unmet clinical or administrative needs.
• Define the art of the possible for each client helping them connect their operational pain points to our AI platform capabilities.
• Own the relationship with clinical informatics IT and operations stakeholders at client sites often working alongside C-suite sponsors.

Solution Design & Scoping

• Translate real-world workflows - scheduling patient outreach referral management prior authorizations billing follow-up - into structured product and configuration requirements.
• Design bespoke AI workflow solutions in collaboration with Forward Deployed Engineers (FDEs) Applied ML and Solution Engineers; own the scoping and definition of each engagement.
• Create and maintain living solution design documents workflow maps and specification artifacts that serve as the handoff to engineering.
• Serve as the voice of the customer in internal roadmap and sprint planning discussions.

Pilots Deployment & Value Delivery

• Drive 01 deployments from pilot kickoff through go-live owning timelines stakeholder communication and change management planning.
• Define and track value metrics and outcome frameworks (time-to-value call deflection rates scheduling conversion cost per contact) in partnership with clients and customer success.
• Run structured pilots capture learnings and manage the iteration cycle to production-ready deployments.
• Support expansion and renewal conversations by building ROI proof points and case-for-scale narratives.

Product Feedback & Roadmap Influence

• Identify patterns across deployments and translate client-specific configurations into reusable product features that can benefit the broader customer base.
• Act as the bridge between field deployments and the core product roadmap surfacing high-priority gaps edge cases and workflow requirements that should be productized.
• Contribute to internal knowledge bases playbooks and templates that systematize the FDAPM practice as we scale.
• Collaborate closely with FDEs ML engineers and product leadership on the design partner product motion.

What Were Looking For:

Required Qualifications

• 5 years of experience in healthcare technology with hands-on exposure to provider operations in one or more of the following domains: Patient Access (scheduling referrals prior auth) Care Management (outreach care coordination transitions of care) or Revenue Cycle (billing collections denial management coding).
• Demonstrated experience in a client-facing delivery role - implementation technical project management solution consulting or customer success - where you owned outcomes not just activities.
• Ability to quickly understand and map complex clinical and administrative workflows then distill them into structured requirements and prioritized problem statements.
• Strong written and verbal communication skills; able to present to VP/C-suite health system stakeholders and translate between clinical operational and technical audiences.
• Comfortable operating in ambiguity and whitespace; you default to action and bring structure to uncertainty.
• Curiosity about AI and automation; you dont need to be an engineer but you must be genuinely excited by what AI can do in healthcare and eager to develop deep product fluency in this space.
• Willingness to travel up to 2535% to client sites for discovery go-live support and executive meetings.

Preferred Qualifications

• Experience at Epic Systems in a Project Manager Implementation Consultant Technical Services or similar role - ideally in modules such as Cadence Resolute PB/HB HIM/ROI MyChart or Epic Cheers.
• Prior experience in a startup or high-growth technology company in a PM solutions engineering or FDE-adjacent capacity.
• Familiarity with contact center technology (CCaaS IVR conversational AI NLP) or prior exposure to platforms such as Genesys NICE Five9 Nuance or similar.
• Understanding of HL7 FHIR APIs EHR integrations or healthcare interoperability standards.
• Experience building or contributing to product roadmaps writing PRDs or working in Agile/scrum delivery processes.
• Background or experience in healthcare administration clinical informatics health IT nursing or a related field.

How Success Is Measured:

This role is outcome-oriented. You will be evaluated on the impact you create not just the activities you complete. Key success indicators include:

• Time-to-value: Speed from discovery kickoff to production-ready AI deployment for each client engagement.
• Pilot success rate: Percentage of pilots advancing to full-scale production rollout.
• Expansion & renewal: Your accounts renew and grow - driven by measurable documented ROI.
• Product feedback quality: Volume and quality of field insights surfaced into the core product roadmap.
• Client health: NPS engagement and stakeholder relationship scores across your portfolio.

Pay Range (Base Pay): $187000 - $312000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 7 days from the posting date. The application was posted on 04/20/2026.

All questions or concerns about this posting should be directed to the Talent team at.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.