Director, AI Workflow Transformation

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

eBays Office of AI Transformation (OAIT) is driving eBays reinvention on how work gets done faster and better at enterprise scale. We partner across the company to turn AI into a practical advantage: introducing new AI capabilities standing up agentic powered workflows and discovering new ways to deliver value that werent feasible before. This is a team of builders and change leaders who want to define how work gets done for thousands of employees and see their work show up in everyday execution. If you want to shape how a global company evolves at the intersection of technology people and real execution this is the team.

As Director of Agentic Workflow Transformation you will define and help build the next generation of internal platforms and workflow solutions that enable teams to collaborate with agent assistants across complex work. You will partner with business IT and engineering leaders to deliver a scalable global solution that reduces friction and strengthens human accountability across functions and geographies.

This is a senior high-autonomy role that combines strategy and hands-on execution. You will run an executive operating cadence that drives prioritization and accountability across functions ensuring we scale what works and stop what doesnt. You will set the roadmap drive delivery through adoption and ensure results are measurable. You will also own the enterprise AI goals and scorecard including the workflow outcome metrics and value measurement that proves impact and keeps the company focused on the highest-return bets.

What You Will Do

• Partner with teams to understand workflows pain points and where time is being lost then focus effort on the highest-friction highest-frequency work.

• Identify and prioritize opportunities for automation and task-based assistants tied to measurable business impact with clear owners baselines targets and a path to scale.

• Define the vision and 1224 month roadmap for a global workflow platform that scales across functions and regions without becoming custom work for every team.

• Define enterprise data requirements and integration needs across functions so workflows have the right inputs access and quality to run reliably end to end.

• Stand up a pilot-to-scale mechanism by setting scope building quickly testing in real work iterating and scaling what proves value.

• Translate business needs into clear requirements and partner tightly with internal IT and engineering teams to prioritize delivery remove blockers and drive adoption.

• Ensure workflows operate safely and consistently with the right permissions controls auditability human oversight and insight into what happened and why.

• Set the adoption approach with communications training enablement and support plans so teams can incorporate these workflows into daily work.

• Create lightweight playbooks templates and guidelines so teams can reuse what works and deliver improvements consistently.

• Own enterprise goals scorecards and operating cadence by setting baselines and publishing updates that show whats working whats scaling and what needs a decision.

• Track success metrics such as time saved cycle time throughput quality and adoption and translate gains into dollars capacity and reduced spend.

• Build responsible practices in from day one including privacy security governance and clear accountability for decisions and outcomes.

• Evolve the platform and measurement approach as workplace needs change while staying anchored on adoption and measurable business outcomes.

• Partner with the AI Change Enablement Director to ensure technical roadmaps are informed by employee reality and designed for high-velocity adoption.

What You Bring

• 10 years delivering digital transformation that ships and sticks including outcomes from discovery through rollout and scale in large matrixed organizations.

• Strong build-and-deliver instincts with experience defining requirements prioritizing roadmaps and partnering with engineering teams to ship capabilities people actually adopt.

• Analytical and financial depth including ROI modeling baselining target-setting and translating operational improvements into Finance-grade business results.

• Technical fluency across workflow automation and modern AI platforms with comfort evaluating integrations data constraints and build vs. buy options.

• Workflow redesign experience including mapping end-to-end work simplifying it defining decision rights and establishing controls for quality and accountability.

• Executive-level communication and influence with the ability to run senior working sessions and produce updates leaders can act on.

• High ownership and bias for action with comfort operating in ambiguity and holding a high bar for measurable results.

• A strong adaptive collaboration styledirect humble and effective at building trust across teams.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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