Crisis Dispatch Representative

Fulfilling Career Alert Join us as a Crisis Support Specialist!

APPLICATION DEADLINE: Monday April 27th 2025 at 7:00am CDT.

Position: Crisis Support Specialist

Location: Hays Kansas

Pay: from $17.61-$20.61 per hour (shift differentials available- earn $1-3 more per hour) $500 SIGN-ON BONUS

Job Type: Full-time In-person

Schedule Options: 8a-4pm OR 4pm-12am OR 12am-8am Rotating days (not swing shift) with alternating weekends Some holidays as assigned

Why You Should Apply:

Be a part of history. High Plains Mental Health Center is expanding our crisis servicesand we want YOU to join our crisis team!

As a Crisis Dispatch Representative (Crisis Support Specialist) youll be the backbone of day-to-day operations ensuring smooth safe and compassionate service delivery. Youll work closely with clinicians therapists and crisis responders to provide direct support to patients.

If youre ready for a rewarding opportunity and want to be supported by an organization that stands by its mission of being Here for You this is your chance. APPLY TODAY!

What Youll Do:

• Answer phones and triage calls. Welcome and support individuals in crisis with empathy and professionalism.
• Monitor the Mobile Crisis Response (MCR) team in accordance with safety and communication protocols.
• Monitor the MCR teams location and safety while they are in the community.
• Assist with patient admissions including basic triage documentation and release forms.
• Manage schedules: new appointments rescheduling cancellations and backfilling time slots.
• Facilitate communication between staff clients and external providers.
• Maintain and organize patient records: scanning indexing securely filing etc.
• Support the patient discharge process to ensure proper continuity of care.
• Follow strict confidentiality and safety guidelines. Participate in ongoing training including de-escalation trauma-informed care and emergency response.

This is a fast-paced role that requires both compassion and composureideal for those who thrive in supportive people-centered environments.

Why Join Us

At High Plains Mental Health Center were here for you not only for the individuals and communities we serve but for every member of our team. Our mission drives everything we do and that includes supporting our employees with the same compassion dedication and care we offer our clients.

When you join us you become part of a purpose-driven organization where your work has a real impact. Youll provide critical mental health services to those who need them most while being part of a team that values your expertise supports your well-being and invests in your professional growth through continuous learning and career advancement opportunities.

What We Offer:

-Competitive Pay: from $17.61-$20.61 per hour earn $1-$3 more per hour with shift differentials!

-Comprehensive Benefits Package:

• Excellent Health Dental & Vision Insurance
• Life Insurance
• Paid Time Off & Extended Illness Time
• 403(b) Plan
• KPERS Retirement Plan
• Supplemental Benefits
• HSA & FSA
• Holiday pay 8 hours holiday pay in addition to any hours worked; our Center recognizes 7 holidays
• Scholarship work-study & internship opportunities for employees
• $500 SIGN-ON BONUS awarded after successful completion of 90-day orientation
• And more!

Submitting Your Application:

If youre ready to take the next step in your career and make a difference in the future of mental health services we want to hear from you! APPLY TODAY!

If you have any questions or need help with documentation please feel free to contact .

• Must be at least 18 years old.
• High school diploma or GED required; additional training or education in healthcare psychology or human services is a big plus!
• Demonstrated proficiency with technology including basic computer skills printers scanners and multi-line phones.
• Strong interpersonal skills with a calm professional demeanor in high-pressure environments.
• Physically & mentally capable of managing crisis situations and emergency response scenarios.
• Must pass required background checks (KBI and KDADS).
• Must comply with TB testing and health screening protocols.
• Must submit a medical clearance confirming fitness to perform job duties or note accommodations if needed.
• Must pass a pre-employment drug screening; may be subject to random drug screen.