Front DeskMarketer

We Put the World on Vacation

We Put the World on Vacation - The SIR Way

At Sports Illustrated Resorts were building something different. A place where sports travel and lifestyle collide to create unforgettable experiences. As part of Travel Leisure Co. the worlds leading vacation ownership company were redefining what a resort experience looks like - and how it feels.

This is where champions come to stay. And where top performers come to win.

The Role: Where Guest Experience Meets Performance

The In-House Marketing & Guest Experience Specialist is a high-impact guest-facing role responsible for creating energy in the lobby connecting with guests and introducing them to the opportunity to experience Sports Illustrated Resorts through an elevated 1:1 presentation of our product.

This is not a traditional front desk role.

This is a performance-based position with strong earning potential - designed for individuals who thrive on interaction momentum and results.

How You Win in This Role

• Create the First Connection
  Engage guests at arrival with confidence personality and authenticity
• Turn Conversations into Opportunities
  Introduce guests to the resort experience and invite them to participate in a 1:1 presentation of our product.
• Drive Tour Production
  • Qualify guests based on program guidelines
  • Book and confirm tours for the sales team
  • Maintain strong show rates through follow-up and engagement
• Own Your Results
  This role includes performance expectations tied to tour volume and quality
• Follow Up & Re-Engage
  Connect with guests post check-in (calls door drops in-person touchpoints) to create additional opportunities
• Deliver Elevated Guest Service
  Support check-in/check-out concierge requests and overall guest experience
• Stay Organized & On Point
  • Manage tour manifests and scheduling updates
  • Prepare arrival materials and guest communications
  • Partner with internal teams to ensure a seamless experience

What Sets This Role Apart

• Performance-Based Earnings strong upside tied to production
• Clear Metrics for Success you control your results
• High-Energy Environment fast-paced guest-facing never boring

What You Bring to the Team

• High School diploma or equivalent
• 1 year of customer-facing experience (hospitality sales or events preferred)
• Confidence initiating conversations with new people
• Ability to multitask and stay organized in a fast-paced environment
• A results-driven mindset with a desire to earn and grow

Bonus Points For:

• Vacation ownership or sales experience
• Front desk or concierge background
• Experience working in performance-based roles

What Makes You a Great Fit for SIR

• Youre naturally outgoing and engaging
• Youre competitive and motivated by goals
• You know how to read people and build quick rapport

Why This Role Matters

At SIR every guest interaction is an opportunity to create something bigger.

As an In-House Marketing & Guest Experience Specialist youre not just supporting the operation - youre driving it. Youre the connection point between the guest experience and the future of the brand.

You bring the energy. You create the moment. You drive the outcome.

How Youll Be Rewarded:

Compensation

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.