Senior Vice President, Product

About your role

The Senior Vice President of Product is the strategic and operational leader responsible for defining our product vision accelerating market adoption and delivering exceptional business performance. This role will help drive the transition of our trusted legacy platform to our next-generation AI experiences ensuring a modern intuitive UX for our entire ecosystem - from the SMBs and families Rocket Lawyer serves to the legal professionals who support them.

The ideal candidate possesses deep experience inPLG and subscription-based / marketplace business models across both consumer and SMB markets. The candidate must have a proven ability to leverage customer insights to create compelling experiences that accelerate user acquisition upsell and long-term retention. This leader will be instrumental in bringing clarity cohesion and disciplined execution to a fast-moving cross-functional organization.

How you will make a difference day to day

1. Strategic Vision & Execution

• Define articulate and relentlessly champion an ambitious long-term product strategy.
• Leverage the Product Operating Model to deliver a product roadmap focused on innovative AI-led experiences that drive value across the entire product lifecycle while simultaneously optimizing the current platform.
• Lead the harmonization of legacy platform features and new AI-driven products into a single intuitive customer experience.
• Build partner facing solutions that support new member acquisition.
• Cultivate an innovative product culture that skillfully balances speed agility and disciplined prioritization.

2. Growth & Business Performance

• Own the Product-Led Growth (PLG) experiences designed to engage upsell and retain all customer segments.
• Own product-driven revenue drivers including activation engagement conversion and retention.
• Partner closely with Growth Operations and Finance on pricing packaging and go-to-market strategies to maximize new member growth retention and Customer Lifetime Value (LTV).
• Instill a culture of operational rigor for roadmap planning and delivery (focusing on speed consistency quality and customer-informed decisions). Own scoping and resource planning.
• Oversee product migrations transitions and adoption strategies to minimize friction and maximize customer value realization.

3. Leadership & Customer Focus

• Build mentor and scale a high-performing Product organization including Product Managers Design and Product Operations.
• Create strong alignment across Product Engineering Data Growth and Operations to ensure coordinated high-velocity execution.
• Serve as a senior executive voice across the company influencing strategy and effectively representing the product direction to internal and external stakeholders.
• Direct qualitative and quantitative UX research and customer surveys to ground all product experience decisions in a deep understanding of customer needs barriers and motivations.

What youll need

• 15 years of progressive product management experience including 8 years in executive leadership roles with at least 5 years leading product teams through large-scale transformation.
• Demonstrated success in driving strategy adoption and performance within high-growth subscription-based businesses (Consumer and SMB).
• Proven track record of delivering measurable material growth in customer acquisition expansion and retention.
• Extensive experience managing product portfolios that include both established legacy systems and new platform innovations.
• Strong understanding of AI-enabled products data-driven decision-making and modern product development practices.
• Exceptional leadership communication and stakeholder-management abilities at the executive level.
• Deep business acumen with the ability to connect customer needs product capabilities and financial outcomes.

A plus if you have

• Experience in legal tech fintech SaaS or other highly regulated or trust-driven industries.
• Experience building marketplace product experiences.
• Extensive background operating in a Product-Led Growth (PLG) environment.

What Success Looks Like

• Achieving a unified and cohesive product experience that accelerates customer value and simplifies migration from legacy to AI-powered experiences.
• Material growth in subscription acquisition expansion retention and overall Customer Lifetime Value (LTV).
• A measurable lift in adoption and revenue contribution from new AI products and capabilities.
• High organizational alignment and execution velocity across Product Engineering GTM and Operations.
• A thriving empowered and high-performance Product organization.

Not sure if you meet all the qualifications Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks

• Comprehensive health plans (including Medical Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

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