Network Operations Specialist I

DigMod is currently looking for a Network Operations Specialist I to support the Network and Cabling Infrastructure (NetCI) Program for the Defense Information Systems Agency (DISA) in delivering secure reliable and high-performance enterprise network services throughout the Hampton Roads region. The Network Operations Specialist provides operational network support for the Joint Staff JPH network environment at the Norfolk site. The role supports continuous network monitoring incident response ticket management and routine operational maintenance activities.

Network Monitoring and Incident Response

• Monitor enterprise network infrastructure and respond to operational alerts alarms and service degradation events.

• Perform incident triage troubleshooting and escalation in accordance with operational procedures.

• Investigate connectivity issues affecting endpoints network devices or services.

Service Management

• Create update and resolve ServiceNow tickets with complete technical documentation.

• Track incident status and ensure tickets are updated through resolution and closure.

• Maintain responsiveness standards for operational support requests.

Operational Network Support

• Support IP address management activities and endpoint connectivity troubleshooting.

• Assist with configuration validation firmware updates and routine maintenance activities.

• Support compliance verification activities including STIG validation tasks when directed.

Operational Coordination

• Coordinate with engineering infrastructure and security teams during troubleshooting activities.

• Participate in Government operational meetings and provide status updates on assigned work items.

• Assist the X001 Section Lead in maintaining operational awareness across the network

• environment.

Required Qualifications

• Clearance: Active Secret clearance required.

• HS Diploma (or equivalent) & 13 years of prior relevant experience.

• CompTIA Security required (DoD 8570 IAT II).

• Cisco CCNA or equivalent networking certification preferred.

• Familiarity with Cisco network infrastructure.

• Experience with network monitoring tools and enterprise ticketing systems.

Preferred Qualifications

• Experience with ServiceNow preferred.

• Knowledge and experience with VoIP/VTC collaboration systems

• Knowledge and experience with Multicast and GRE Routing

• Knowledge and experience with data center networking

• Experience with firewalls and firewall rule sets

• Understanding of network virtualization

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.