Retail Experience Specialist

WHY JOIN ALO

Mindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

Following the vision and strategy set by the Manager Store Experience the RetailExperience Specialist (RES) bringing to life all projects and experience-related programming in preparation for deployment to ALOs store teams. They compile directives from their respective managers stakeholders and sponsors and ensure that the content delivers value quality and benefits the organization. The RES owns the development coordination and ongoing optimization of store experience content and programs ensuring they are relevant engaging and operationally practical. The RES is responsible for ensuring projects are running on time and supports with the delivery of these projects to the field throughout their full lifecycle.

Working cross-functionally this role blends program management content creation and performance analysis. Success in this role requires strong clarity of ownership an ability to simplify complex ideas and a sharp understanding of how store teams consume information and apply it in real time.

RESPONSIBILITIES

Store Experience Content & Enablement

• Own the creation and evolution of selling and styling content that supports store teams in delivering elevated guest experiences.
• Develop written communications such as selling and styling newsletters that translate trends product stories and priorities into clear actionable guidance for store teams.
• Produce and manage selling and styling video content partnering with internal teams as needed to ensure content is engaging on-brand and easy to apply on the sales floor.
• Create monthly trend and insight reports that synthesize product guest and field insights into practical takeaways for store and field leadership.

Learning Tools & Program Assets

• Design facilitator guides and supporting materials that enable consistent delivery of store experience programs trainings and meetings.
• Support the development of learning tools using a variety of formats (written visual video and presentation-based) to accommodate different learning styles.
• Ensure all learning and experience assets are clear well-structured and ready for field execution.

Presentations & Executive-Ready Materials

• Design polished presentation decks for internal meetingsandconferences ensuring clarity of message strong storytelling and brand alignment.
• Translate complex initiatives strategies and insights into visually compelling and easy-to-understand presentations for diverse audiences.

Platform & Resource Management

• Maintain and organize the Zipline resource library ensuring store-facing materials are accurate up to date easy to navigate and clearly categorized.
• Partner with cross-functional stakeholders to ensure materials published to Zipline reflect current priorities and best practices.
• Support ongoing audits and clean-up of outdated or redundant materials to maintain a high-quality experience for store teams.

Program Execution & Cross-Functional Partnership

• Manage experience-related programs from concept through delivery including timelines dependencies and stakeholder alignment.
• Partner with subject matter experts across the business to ensure content accuracy relevance and consistency.
• Act as a point of connection between Store Experience Digital Education and other partners to ensure seamless delivery of content and programs.

Measurement Insights & Continuous Improvement

• Analyze program performance and feedback using data from Zipline engagement post-training assessments surveys and other relevant sources.
• Synthesize qualitative and quantitative feedback into clear insights and recommendations.
• Share findings with stakeholders and apply learnings to continuously improve store experience content and programs.

QUALIFICATIONS

• Excellent verbal and written communication skills with a high attention to detail
• Graphic design and video editing experience required
• Strong organizational skills with the ability to manage multiple workstreams across varying content formats
• 3-5 years of experience in retail management training or learning design required
• Microsoft Office (PowerPoint) & Adobe Suite proficiency required
• Experience supporting virtual or in-person facilitation a plus

The base salary range for this position is $70000-$90000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location experience and performance. As such on occasion and when applicable there is the possibility that the final agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the companys total rewards package for exempt employees. Other rewards may include performance bonuses long term incentives a PTO policy and many other progressive benefits.