Employee Benefits Service Manager

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people purpose and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2300 team members supporting over one million customers across 200 locations across Canada

Employee Benefits Service Manager

In this role you will be responsible forinspiring developing engaging and supporting a high-performance team to integrate service and selling strategies that drive business growth retention and service excellence.

Here is what a typical day looks like

• Develop a high-performance team through employee development performance management coaching succession planning and team effectiveness
• Ensure a high level of operational success by consistently reviewing and improving current processes
• Drive cross-selling and delivery of service selling and product knowledge training
• Build and nurture a constructive working relationship with insurance program partners and clients
• Manage program renewals including negotiating rates and acceptance of renewal terms proposing coverage changes and developing retention strategies for at-risk accounts
• Collaborate with your Director and management across various teams to set strategies and implement operational plans
• Analyze key retention and sales reports to identify trends measure productivity and adapt tactical plans

The value you bring:

• LLQP License required
• 3-5 years of experience in Group Benefits ideally in an Operational or Administrative Leadership role
• Client facing experience in Employee Benefits with an in-depth understanding of how to navigate plan administration and renewals
• Demonstrated experience collaborating with Directors and Management teams
• Passion for developing and empowering team members to sharpen their skills and hit KPIs

Hours: Full time Permanent - 37.5hrs/week

Location: Winnipeg MB

Current Vacancy: Yes

Salary Range: $90000 - $110000

Requisition #: 82644

Why Western

Westerns people-first culture grounded in our guiding principles of Truthfulness Fairness Value and Loyalty is recognized across Canada and strengthened by our commitment to wellness flexibility and meaningful community impact.

Highlights include:

• 14 Paid Wellness Days 3 weeks vacation company matching savings programs and 100% employer paid group benefits for eligible employees
• Over 1500 volunteer hours supporting 160 charities in through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion: At Western we strive to create an accessible equitable and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer we encourage applicants of all backgrounds to apply even if your experience doesnt perfectly match every qualification. If you need assistance or an accommodation during the hiring process please contact or visit our Careers page.

Our Human First Hiring Approach: We do not use artificial intelligence to screen assess or select applicants. All applications are personally reviewed by Westerns Talent Acquisition Consultants. As part of our hiring process we use standardized scientifically validated skills assessments (nonAI) and all results are reviewed by our hiring team.

Ready to Apply

If making a meaningful impact in your community and growing your career in a supportive purposedriven environment excite you wed love to hear from you.