Tech Ops Support Specialist

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Dublin Ireland 42000 - 52000 Incentive Awards tied to your performance benefits Hear from the team

Our TechOps & TechOps Suport team

TechOps makes sure Monzo runs smoothly. We enable every Monzonaut to do their best work whether thats fixing problems delivering projects or shaping how technology is used across the company. Were made up of three sub-teams each with a clear focus.

The Support Team is the friendly approachable face of TechOps. Were the first point of contact for every Monzonaut making sure colleagues feel supported and heard. As champions of our Service Excellence pillar we focus on delivering a positive and empathetic experience with every interaction. We dont just solve problems we build trust.

As part of the wider TechOps team youll be responsible for ensuring that everyone at Monzo is equipped with the tools they need to do their best work. As well as being there to support when things dont work the way they are supposed to or when people need to talk through a problem.

Youll play a key role by...

Youll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied and no two days are exactly the same some of the things you can expect are:

• Answering technical queries and questions in Slack
• Helping people resolve their issues face to face or using a video call
• Ordering laptops and peripherals
• Delivering laptop onboarding sessions for new Monzonauts
• Managing macOS devices using Jamf
• Carrying out basic admin actions across our various SaaS platforms

Wed love to hear from you if

In order to be a real success in this role wed expect you to fit the following criteria:

• Youre comfortable working in a technical team that deals with a wide range of technical issues every day.
• Youre comfortable presenting technical information to groups of people.
• Youre passionate about helping people as well as creating an inclusive support environment.
• You can communicate technical solutions to people with wide ranging levels of technical expertise effectively.
• Youre experienced in troubleshooting macOS.
• You have an understanding of basic networking.
• You love learning on the fly and sharing your knowledge with others.

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

A salary range of 42000 - 52000 and Incentive Awards tied to your performance

This role is based in our Dublin office youd be expected to work from the Dublin office at least 4 times a week supporting our teams on site. There is the option to work from home when you need to but this is not a remote position.

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

Annual Leave - 34 days including public holidays (24 holiday days 10 public holidays)

1200 learning budget each year to use on books training courses and conferences.

Private healthcare scheme

Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

Wellbeing benefits: financial education womens and mens health support mental health benefits including coaching and counselling

The application journey has 3 key steps

• Recruiter call
• 30 minute interview with the Hiring Manager
• 2 hours of technical and cultural interviews

This process should take around 2-3 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

If youre successful in applying for this role well work with you to find a start some cases there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. Well be sure to communicate this with you and keep you updated.

#LI-ÉS1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage