Digital Adoption Specialist

Who We Are Looking ForWere looking for a Digital Adoption Specialistto design intuitive in-product experiences that help customers learn navigate and get the most value from our SaaS platform. Using our Digital Adoption Platform (DAP) youll create guidance walkthroughs tooltips and contextual learning moments that accelerate onboarding increase product adoption and reduce friction for is a hands-on high-impact role where youll transform complex workflows into clear scalable in-app experiences. Your work will directly support customer success retention and engagementultimately shaping how users interact with and understand our seeking someone local to theAnnapolis MD area who loves solving usability challenges collaborating across teams and building experiences that help customers gain confidence and momentum inside the You Will Work onDesign and manage DAP contentincluding in-app walkthroughs tooltips guidance layers checklists and contextual learning with product UX customer success and supportto identify user friction points and turn insights into effective in-product key user journeysby using analytics and behavior data to refine digital adoption flows and increase feature self-service in-product learning experiencesthat reduce support volume and help customers solve problems and pitch new digital adoption conceptsthat streamline onboarding and improve overall product consistency in voice tone and messaging across all in-app Youll Bring3 years of experiencein digital adoption instructional design product enablementSaaS onboarding product marketing or related -on experience with Digital Adoption Platforms (DAPs)and creating in-app to transform complex workflows into clear intuitive user collaboration skills and a user-first creativity and a passion for crafting scalable in-product learning -loving word nerd with outstanding written communication skills who will follow our style guide without :Experience with SaaS products in risk intelligence business continuity disaster recovery or incident expected salary for this role is in the range of $70000$80000 USD commensurate with experience.