Senior Manager Product Operations & Program Management

At Morgan & Morgan the work we do matters. For millions of Americans were their last line of defense against insurance companies large corporations or defective goods. From attorneys in all 50 states to client support staff creative marketing to operations teams every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6000 employees are all united by one mission: For the People.

Summary:

At Morgan & Morganwereconstantly challenging peoples idea of what an injury law firm can be and technology playsa major rolein how we serve our clients. We are in a unique position as the largest injury firm in the world to continuously deliver a delightful and consistent experience for people facing the greatest challenge of their lives.

Were looking for a Senior Manager Product Operations & Program Management to join our Product is a unique high-impact role that sits at the intersection of delivery execution team management and operational excellence. You will directly manage a mixed team of Project Managers Business Analysts and Data Analysts who support product and engineering teams across the organizationwhile also serving as a hands-on project lead for select platform and infrastructure streams. Equally important you will own the standards tooling and governance that keep the entire product teamoperatingwith consistency and discipline. This is an in-office position 4 days a week in our Brooklyn office. Relocationassistanceis not available.

Responsibilities:

AsSenior Manager Product Operations & Program Management you will be both a working contributor and an operational leader. This role requires equalpartsexecution management and systems thinkingthe right candidate is someone who improves everything around them while still getting their own work done. Responsibilities include but are not limited to:

• Team Leadership & Resource Management:Directly manage a team ofinternal and contractProject Managers Business Analysts and Data Analysts who matrix across the product organization. Set clear priorities and expectations for each function balance workloads across the portfolio coach individuals on craft and career development and ensure the team isfocused on the highest-value work at all times.

• Hands-On Project Delivery:Serve as the active project manager for select platform and technical workstreamsrunning standupsmaintainingJira backlogs tracking dependencies surfacing risks and driving delivery to schedule. Lead by example and stay close tothe work.

• Product Operations Standards:Define document and roll out product team-wide standards and best practicescovering everything from ticket hygiene and backlog management to PRD templates discovery documentation and sprint rituals. Ensure these standards are adopted consistently across all product teams.

• Tooling & Process Governance:Own the health of the product teams tooling ecosystem with a focus on Jira Product Discovery (ourroadmappingtool). Ensure all product teams aremaintainingup-to-date roadmaps tracking initiative progress accurately and using shared templates and workflows correctly.

• Roadmap & Schedule Monitoring:Partner with Group Product Managers and senior leadership tomonitorexecution against planned roadmap risks early flag slippage and drive accountabilityproviding regular clear visibility intodeliveryhealth across the portfolio.

• Analyst Portfolio Management:Oversee how Business and Data Analyst capacity isallocatedacross the org. Ensure analysts are focused on the highest-priority questions and initiatives avoid duplication of effort andmaintaina shared view of active and queued analytical work.

• Cross-Team Coordination:Act as a connective layer across product teamsfacilitatinginformation flowidentifyinggaps in process or coverage and resolving operational friction before it becomes a delivery problem.

• Reporting & Operational Visibility:Build andmaintainlightweight reporting ondeliveryhealth roadmap adherence and team capacity for the state of the product portfolio easy to understand at a glance.

Qualifications:

• 6 years of experience in program management product operations project management or a related operational leadership role ideally in a technology or product-driven organization.
• Demonstrated experience managing or leading teams across multiple functions (e.g. project managers analysts or similar cross-functional contributors).
• Deep proficiency with Jira including backlog management sprint tracking and roadmapping tools (Jira Product Discovery or similar). Able to define and enforce Jira hygiene standards across teams.
• Strong operational systems thinking a track record of building processes and standards that actually get adopted not just documented.
• Hands-on project delivery experience comfortable running your own workstreams while simultaneously managing others. This is not a purely supervisory role.
• Familiarity with data analysis and business analysis work enough to evaluate output quality redirect focus and have informed conversations with analysts about their findings and priorities.
• Active use of AI as a force multiplier in your own work using AI tools to improve reporting documentation analysis and operational decision-making.
• Exceptional organizational skills and attention to detail you are the kind of person who closes loops tracks commitments and notices when things are drifting before others do.
• Strong communication skills able to write clearly run tight meetings and give leadership crisp visibility into what is on track and what is not.
• Executional orientation you are energized by getting things done and creating order from complexity. You measure success by outcomes delivered and standards maintained not by frameworks designed.

Nice to Have:

• Exposure to the legal industry and technology in law firms.
• Background in or strong familiarity with data analytics SQL BI tools or working knowledge of data pipelines and reporting infrastructure.
• Experience in a high-growth or PE-backed organization where operational rigor was a competitive advantage.
• Familiarity with Agile Scrum or Kanban delivery methodologies and experience enforcing or evolving those practices at a team level.

Salary Range:$150000$185000 USD Bonus Potential

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people not the powerful. This success starts with our staff. For full-time employees we offer an excellent benefits package including medical and dental insurance 401(k) plan paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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