ECHO Sr Manager, Research Support

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CORE JOB SUMMARY
The Senior Manager Research Support leads the research program teams to ensure successful system implementation and upgrades. Specifically the Senior Manager oversees the day-to-day operations and resources of research staff and supports programs for their growth and development.

CORE JOB FUNCTIONS
1. Conducts meetings with research staff and ensures functions are coordinated in a timely and accurate manner.
2. Provides technical support and resolves operational problems.
3. Oversees department budget and identifies areas of opportunity for cost reduction.
4. Assists in the preparation and publication of manuscripts.
5. Recruits and trains research staff and prepares performance reports and disciplinary recommendations for the leadership team.
6. Analyzes reports data briefs and auxiliary publications for new topic modules.
7. Defines and produces indicators for a data visualization platform.
8. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS
Education:
Bachelors degree in relevant field required

Experience:
Minimum 5 years of relevant experience required

Certification and Licensing:
Refer to department description for applicable certification requirements

Knowledge Skills and Abilities:

• Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.
• Organizational Development: Ability to implement strategies to improve organizational effectiveness engagement and manage change.
• Financial Oversight: Knowledge of financial operations and management.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment build positive working relationships and work collaboratively with others.
• Technical Proficiency: Skilled in using office software technology and relevant computer applications.
• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge skills and abilities required for the job.

JOB FUNCTIONS
1. Manages daily operations of the ECHO study to ensure efficient execution of research
activities and adherence to study timelines.
2. Supervises research staff including research assistants and coordinators to support
participant recruitment retention and follow-up activities.
3. Oversees staff scheduling site coverage and assignment of responsibilities to ensure
appropriate support across clinical and study locations.
4. Coordinates participant-facing activities including recruitment communication visit
scheduling and retention efforts.
5. Monitors operational workflows and identifies inefficiencies implementing solutions to
improve consistency and performance.
6. Collaborates with the Director of Research Operations to align day-to-day activities
with study goals and priorities.
7. Coordinates communication across research staff clinical partners and operational
teams to ensure continuity of study activities.
8. Oversees operational coordination of participant compensation processes in
collaboration with financial personnel ensuring accurate tracking and workflow
alignment.
9. Supports implementation of study protocols and operational procedures in accordance
with institutional and regulatory requirements.
10. Facilitates training and onboarding of research staff to ensure understanding of study
workflows protocols and expectations.
11. Maintains operational documentation schedules and tracking systems to support study
execution and reporting.
12. Adheres to University and unit-level policies and procedures and safeguards University
assets.
13. Ordering of participant incentives and oversight of team and participant events.
14. Assurance of fulfillment of study completion activities from subordinates.

DEPARTMENT ADDENDUM
1. Study Operations Management
Manage day-to-day execution of ECHO study activities ensuring alignment with study
timelines and operational requirements
Coordinate participant recruitment scheduling and follow-up activities across clinical
and community sites
Ensure appropriate staffing coverage and resource allocation to support study operations
2. Staff Supervision and Coordination
Directly supervise research assistants and operational staff supporting the ECHO study
Assign responsibilities and monitor performance to ensure completion of study-related
tasks
Provide training guidance and support to research staff to maintain consistency in study
execution
3. Participant Engagement and Retention
Oversee participant communication strategies including outreach reminders and follow-
up activities
Support implementation of retention strategies to maintain participant engagement
throughout the study lifecycle
Ensure participant interactions are conducted in accordance with study protocols and
standards
4. Operational Workflow Oversight
Monitor and maintain operational workflows to ensure efficiency and consistency across
study functions
Identify operational gaps and implement process improvements in coordination with
leadership
Maintain tracking systems for recruitment visits and participant status
5. Financial and Compensation Coordination
Oversee coordination of participant compensation processes in collaboration with
financial personnel
Ensure documentation and tracking of compensation activities are accurate and compliant
Monitor workflow between study operations and financial processing to prevent delays or
discrepancies
6. Cross-Functional Coordination
Coordinate activities across clinical laboratory data and compliance functions to
support study execution
Facilitate communication between operational teams and leadership to ensure alignment
Support implementation of study changes protocol updates and operational adjustments

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