Service Advisor

About HoneyCar

HoneyCar is a fast-growing tech-driven used vehicle dealership redefining the car buying and service experience. We combine transparent pricing innovative technology and a people-first approach to create a better experience for both customers and employees.

We believe happy employees create happy customers and we are committed to building a team that is driven accountable and growth-focused.

Core Values: Growth Minded People-Centered We Own It Driven For Success

About the Position

HoneyCar Roanoke is seeking a customer-focused and driven Service Advisor to join our service team.

As a Service Advisor you are the primary point of contact between the customer and the service department. You will guide customers through the entire service experiencefrom check-in to vehicle deliverywhile ensuring clear communication accurate documentation and a high level of customer satisfaction.

This is a fast-paced performance-driven role where your ability to communicate organize and build trust directly impacts both customer experience and department success.

Responsibilities

• Greet customers promptly and provide a professional friendly service experience
• Listen to customer concerns and accurately document vehicle issues
• Write and manage repair orders with attention to detail
• Clearly explain recommended services timelines and pricing
• Communicate with technicians to monitor vehicle progress
• Provide timely updates to customers throughout the service process
• Upsell maintenance and recommended services ethically and effectively
• Ensure all documentation is complete and accurate
• Follow up with customers after service to ensure satisfaction
• Maintain strong communication with service team and management

Qualifications

• Previous customer service experience required
• Automotive service advisor experience preferred but not required
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Organized with strong attention to detail
• Customer-first mindset with problem-solving ability
• Basic computer skills and ability to learn dealership systems
• Valid drivers license required

Compensation

$50000 $100000 annually based on performance

• Base pay plus commission structure
• Earnings tied to productivity customer satisfaction and service sales

Schedule

• Full-time position
• 5-day work week
• Closed Sundays

Benefits

• 401(k) Plan
• Medical Dental and Vision insurance
• Life insurance
• Paid training
• Paid time off and holidays
• Opportunities for advancement within HoneyCar

WhyHoneyCar

At HoneyCar we are building something different. Our service team plays a critical role in delivering a seamless ownership experience and we invest in the tools training and leadership needed for success.

If youre looking for a growth-oriented environment where your performance is recognized and rewarded HoneyCar Roanoke is the place to build your career.

Apply Today

If youre ready to take your career to the next level in a fast-paced customer-focused environment apply today to join HoneyCar Roanoke as a Service Advisor.

Equal Opportunity Employer

HoneyCar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or any other protected characteristic under applicable law.