Senior Project Manager (Global Enterprise Accounts)

VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. Youve probably already seen us in action were trusted by Tesco Asda Dunelm and Iceland just to name a few.

With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best small-to-medium size businesses to work for join us on our journey!

Role Overview

As Senior Project Manager youll be at the forefront of delivering complex internal projects and large-scale customer projects. From retail technology rollouts to product development software and service setup youll lead initiatives that directly impact customer success and business growth.

Youll work across teams geographies and partners bringing structure clarity and momentum to every project. Alongside delivery youll help evolve our PMO mentor colleagues and champion high standards ensuring we scale effectively whilst continuing to deliver exceptional outcomes.

Please note to apply for this position you must be based in the UK and have the legal right to work in the UK. This is a hybrid remote position were looking for someone who is able to meet with our core team once per week or fortnight in our Oxfordshire (Shipton-under-Wychwood) office.

What were looking for

• A highly experienced Project Manager youll be confident in leading complex projects end-to-end with clarity and direction.

• Strong experience delivering large-scale projects that combine both hardware and software with experience in retail technology considered to be a big plus.

• Commercially minded and financially astute you bring a focus on efficiency and delivering cost-conscious project solutions.

• A natural leader with experience guiding project teams setting high standards and mentoring others ideally within remote environments.

• Deep knowledge of project management methodologies (Agile Waterfall Hybrid) and tools such as Jira Trello or MS Project.

• A pragmatic solutions-focused approach with the ability to navigate and resolve challenging customer situations both internally and externally.

• High levels of adaptability and resilience youre able to overcome obstacles and keep projects moving forward.

• Strong analytical skills with experience conducting retrospective investigations (PIRs) and using insights to drive continuous improvement.

• A detail-oriented approach with the ability to stay on top of multiple projects whille maintaining high standards.

Nice to have

• A strong understanding of cross-functional teams and how they operate within a business environment.

• Good technical proficiency with an appreciation for how products and systems are delivered.

• A right first time approach with a focus on quality and getting things right from the outset.

• A people-first mindset with a genuine interest in supporting and developing others.

What youll do

• Take ownership of delivering projects end-to-end ensuring we meet our commitments and deliver on time on budget and to a high standard.

• Partner with Legal to fully understand project scope and commitments ensuring alignment from the outset and throughout delivery.

• Lead hardware and software rollout projects for new and existing customers coordinating cross-functional teams to ensure smooth successful delivery.

• Manage product development and technical projects bringing structure clarity and momentum from initiation through to completion.

• Proactively identify risks and issues early putting mitigation plans in place and escalating where needed to keep projects on track.

• Act as a key voice in our supportive PMO structure incorporating all internal external and contractor projects touching VoCoVo globally. Youll champion best practice and hold stakeholders accountable.

• Contribute to the achievement of wider strategic goals ensuring projects align with and support business goals.

• Mentor develop and support colleagues helping to build capability and strengthen project management practices across the team.

• Build strong relationships with internal stakeholders fostering collaboration and alignment across teams.

• Encourage collaboration across business units and project teams to ensure good project delivery.

• Provide clear and timely updates on project status offering visibility on progress risks and resource needs.

• Monitor project KPIs and OKRs ensuring performance stays on track and outcomes are achieved.

• Promote & champion a culture of accountability and continuous improvement through retrospectives reviews and the sharing of best practices.

• Support resource planning and capacity forecasting across multiple projects where necessary.

What does success look like

0-3 months

• Assigned projects are delivered on time and handed over successfully.

• Customer & internal projects delivered on budget.

6 months

• We have a high level of external customer and internal stakeholder satisfaction and right first time delivery.

• Feedback shows that internal customers enjoy working with our Project Management function.

Salary
Salary range: 70000 - 85000

Benefits

• 25 Days Holiday Bank Holidays (increases with years of service)

• Option to buy or sell 5 days holiday each year

• Sick Pay - 8 weeks full pay 4 weeks half pay

• Life Assurance - (4 times basic pay)

• Private Medical Insurance

• Employee Assistance Programmes (EAP)

• Cycle2Work Scheme

• Electric car green salary sacrifice scheme

• Enhanced Maternity & Paternity package

• Child Care Scheme

• Training & development opportunities

• Company organised events

• Pension (Royal London Group) 5% employer contribution matched

• Apple MacBook Wireless Magic Mouse and Keyboard monitor and headphones

Diversity and Inclusion
At VoCoVo we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued respected and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity innovation and collaboration ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.

VALUED
Our Colleagues Customers and Stakeholders are valued; treated with respect empathy and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVos happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit apply now!