Regional Customer Experience Specialist-Quality Division
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
As a Regional Customer Experience Specialist you will play a key role in monitoring the end-to-end sales process at dealerships evaluating dealer service levels and ensuring high customer satisfaction. Your primary objective is to improve service quality by identifying key issues through data analysis providing actionable recommendations and conducting on-site verification.
Key Responsibilities:
Visit stores to verify service conditions and produce store visit reports.
Collect customer feedback analyse key issues and identify opportunities for improvement.
Ensure dealers sales processes comply with brand service standards.
Regularly report evaluation results and quality improvement progress to management.
Complete other tasks assigned by the team leader.
Skills Qualifications and Experience Required:
Over 2 years of experience in quality management with the ability to effectively handle customer complaints and feedback. Experience in the passenger car sector is preferred.
Excellent skills in data analysis communication coordination and project management.
Proficient in spoken and written English; additional language skills (e.g. Hungarian Polish Slovak Romanian Serbian or Bulgarian) would be an advantage.
Eligible to work in the HU
Full Clear EU driving licence
If you align with our mission and have the skills we need apply to be our Regional Customer Experience Specialis in Hungary today. Join us in our journey towards a sustainable future!
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
