Team Lead (Retail Store)
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Job Summary
Job Title: Store Team Lead (Full-time)
Location: #120-560 Johnson Street Victoria BC V8W 3C6
Reports to: Retail Store Manager
General Overview:
Designed in Canada and founded in 1980 our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy Tilley balances form with function and style with innovation. We give historic classics a modern spin
We are growing! We are seeking a Team Lead for our brand-new store opening in Victoria. The Team Lead partners and works with the Store Manager to achieve overall sales budgets and operating practices. Works within the sales and support teams for the achievement of customer satisfaction revenue generation and long-term store goals in line with the company vision and values
Responsibilities
- Drive sales to meet store budget.
- Display initiative in looking for opportunities to increase sales
- Responsible for driving sales results by meeting and surpassing corporate productivity standards and motivating the sales team to increase store sales
- Performs all opening and closing procedures as per standards and guidelines
- Responsible for meeting and surpassing sales budgets while the Manager on Duty.
- Responsible for social media for the store in accordance with the policies and procedures and in line with marketing strategies in partnership with the Store Manager
- Support the SM in the training and transition of new employees
- Responsible for sharing consistent product knowledge with the team in partnership with store management driving excitement around product in-store
- Ensures the cash desk area and fitting room processes and controls are adhered to and maintained at all times
- Leads by example to orchestrate the store staff to accomplish daily priorities and workload
- Ensures markdowns are processed correctly and merchandised effectively as per standards and direction by partnering with the management team
- Communicates successes opportunities and solutions to the Store Manager.
- Understands practices and complies with all company policies and procedures
- Provides a compelling store environment by leading by example inspiring the team and interacting with customers
- Proactively establish and maintain effective working team relationships with all support departments
Required Experience and Qualifications
- 1 year of retail management experience
- Excellent oral and written communication skills
- Planning prioritizing and follow-up skills
- 1-2 years of social media experience in using storytelling to promote a brand or product(preferred)
- Accurately assess talent and ability to coach provide feedback and develop a high-performing team
- Demonstrate a passion for customer service and lead a positive work environment
- Ability to resolve conflict situations in a proactive and professional manner
- Open availability and flexibility to work evenings weekends store openings and closings to meet the needs of the business including one weekend day and two closing shifts per week
Benefits: 50% Merchandise discount Employee group benefit (Health and Dental)
We thank all the applicants for their interest. However only selected candidates will be contacted for interviews by the hiring team.
About Company
Mindfully designed hats, apparel and accessories for Life Out There. Collaboratively designed in Canada.
