Customer Success Associate

We are looking for a detail-oriented and proactive Customer Success Associate to manage automated customer accounts with a focus on ticket management onboarding and reporting. This is a hands-on high-impact role in a fast-paced environment centered on delivering a seamless customer experience through efficient processes strong tooling and clear communication.

The role is execution-focused and spans customer lifecycle management at scale owning automation workflows playbooks and structured engagement systems. You will own day-to-day operations across a large portfolio of accounts while working closely with your manager on process design lifecycle improvements and automation initiatives that reduce manual effort and improve customer outcomes.

• Own and manage a high-volume portfolio of automated customer accounts
• Deliver smooth onboarding experiences (webinars account setup communications enrollment)
• Manage a ticketing system and ensure all customer queries are responded to within a 24-hour SLA
• Provide clear helpful and proactive communication that minimizes customer effort
• Maintain and optimize customer lifecycle touchpoints using structured playbooks and templates
• Monitor customer health signals usage trends and engagement patterns to identify risk proactively
• Take ownership of renewals ensuring continuity and identifying churn risks early
• Track and report on ticket volumes response times SLA adherence and customer health
• Identify recurring customer issues and translate them into scalable solutions (FAQs playbooks automation rules)
• Design and improve customer-facing workflows enablement materials and lifecycle strategies while identifying opportunities to automate and address trends across product support onboarding and operations

• 1-3 years of experience in customer success support operations or similar
• Strong spoken and written communication skills clear concise and empathetic
• Highly organized with the ability to juggle multiple priorities
• Strong attention to detail with the ability to keep customer-facing interfaces data and content accurate up to date and clean
• Comfortable working with data and identifying patterns
• Strong problem-solving skills able to identify and propose effective solutions
• Proactive mindset you dont wait to be told what to do
• Ability to work autonomously setting your own tasks and priorities to achieve goals
• Adaptable and comfortable working in a fast-paced evolving environment able to handle changing scopes wear multiple hats and keep up as the organization grows
• Interest in sustainability climate or impact-driven businesses
• Familiarity with ticketing systems or CRM tools (Zendesk Hubspot Salesforce)