Client Success Specialist

Responsibilities

Client Support & Relationship Management

• Serve as a day-to-day point of contact for client agency and brand queries building strong relationships through timely professional responses and escalating issues where needed.
• Grow assigned developmental accounts and act as the day-to-day contact for agencies and brands to drive new business.
• Collaborate cross-functionally to ensure a seamless client experience and consistent delivery of business results identifying gaps or opportunities to improve processes and efficiency along the way.
   

Sales Support & Business Development

• Work closely with Sales Directors to prepare client-specific sales decks 1-sheets and other collateral for both individual meetings and broader category outreach.
• Serve as the central coordination point across two Sales Directors workloads triaging incoming requests sequencing priorities and balancing competing deadlines to ensure consistent timely turnaround for all sellers.
• Use HubSpot Winmo and all available tools to prospect identify and pursue new leads driving new business and building the CRM database.
• Work with Sales Development to prepare proposals and respond to RFPs with specific ad product recommendations ensuring deadlines and deliverables are met.
• Provide industry and competitive updates by staying active and well-read on the trades regularly sharing relevant articles and topics with the team.
   

Campaign & Project Coordination

• Oversee and assist in the coordination of campaign delivery including timelines asset collection and internal communication.
• Work with Media Ops and Sales Dev to inform and prepare post-campaign reports/decks and present to clients.

Qualifications :

Qualifications and Experience

• Previous experience in ad sales support or within a media agency
• Experience supporting the prospecting selling (including planning or buying) of advertising solutions in the digital media landscape; experience selling YouTube and video a plus.
• Comfortable working cross-functionally across multiple stakeholders with differing priorities timelines and levels of urgency.
• Excellent attention to detail with strong organizational and prioritization skills and a demonstrated ability to manage multiple competing deadlines and stakeholder requests across a team simultaneously.
• Strong verbal and written communication and interpersonal skills to build strong client relationships and communicate across teams.
• A self-starter and team player with a solution-driven can-do attitude and the ability to learn and resolve queries quickly.
• A positive attitude with a keen interest in the kids and family media landscape.
• Proficient in Microsoft Word Excel and PowerPoint.

Additional Information :

What We Offer

Working at WildBrain is more than a job its the opportunity to join forces with extraordinary insightful and imaginative people who will recognize your talents and encourage your professional growth and development in a work environment that promotes creativity and individuality. Some of the perks we have are private medical insurance income protection gym subsidy bonus time off reduced summer hours and flexible & hybrid working.

Our Commitment

Diversity Equity and Inclusion are in our DNA. As a global leader in kids and family entertainment we strive to reflect and honor the diversity of our audiences around the world. We believe that creating diverse and inclusive content & brands begins with fostering a culture of belonging at WildBrain. To us a culture of belonging is one where we celebrate and welcome the diversity of all employees stakeholders and external partners and strive to create an environment where every individual feels valued respected and brings their authentic self to work.

We demonstrate our commitment to this by striving to provide a supportive work environment and a corporate culture that welcomes and encourages equal opportunities for all employees. We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what weve listed here we encourage you to please still consider applying. We strongly believe that diverse experience transferable skills and passion are key! WildBrain accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.

About WildBrain

At WildBrain we build and grow beloved family brands through exceptional entertainment experiences. Home to franchises such as Strawberry Shortcake Teletubbies Yo Gabba Gabba! Inspector Gadget and Degrassi we are a global leader in franchise managementbringing stories to life through content production audience reach and consumer products. Our award-winning studio has partnered with top global platforms such as Apple TV Netflix and the BBC producing acclaimed series such as The Snoopy Show Strawberry Shortcake: Berry in the Big City Teletubbies (2015) Yo Gabba GabbaLand! and Finding Her Edge. The WildBrain Network offering more than 1000 channels across YouTube FAST and AVOD delivers premium-quality content to todays kids and families wherever theyre watchingconnecting advertisers to audiences at scale through brand-safe media solutions. WildBrain CPLG our global licensing and consumer products arm represents our own and partner brands across major territories worldwide. Headquartered in Toronto WildBrain trades on the Toronto Stock Exchange (TSX: WILD). Visit us at . 

Attention: We have been made aware of individuals and recruitment agencies falsely claiming to represent WildBrain and offering employment opportunities on our behalf.

All legitimate opportunities are managed through our internal Talent Acquisition team and verified partners and are posted on our official careers page and LinkedIn. If you are unsure about the legitimacy of any outreach please verify by contacting us directly.

Remote Work :

No

Employment Type :

Full-time