Service Content Specialist

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Essential Functions:

Works collaboratively to develop content for Holmans Client Relations Department to supports key business objectives across North America.

Works collaboratively with the North American Service Training team to develop materials for onboarding including but not limited to PowerPoints job aids & digital trainings.

Works collaboratively with the Client Relations Upskilling Team (Success Desk) to develop additional training materials for Client Relations partners.

Outlines researches and composes a variety of engaging content including (but not limited to) internal website content/communications (e.g. Pulse blogs content library) infographics videos e-Learnings articles and talk tracks

Maintains Holmans knowledge bases including posting organizing maintaining and optimizing content across platforms for accuracy and usability.

Demonstrates ownership of assigned content development applying a project management mindset to setting and enforcing touchpoints and deadlines. Follow up with identified stakeholders to ensure timely completion of associated deliverables.

Applies branding and style guidelines along with best practices to deliver the right content in the right format; supports continuous improvement for ongoing refinement.

Stays up-to-date on new and existing content tools and technology trends for content creation.

Monitors key metrics and schedules regular reviews of the knowledgebase to identify areas that need to be updated / expanded.

Prepares reporting on key departmental metrics for the Service Training and Content team.

Accesses and uses the learning management systems (LMS) authoring tools (e.g. Articulate 360 PowToon Adobe Captivate) and other technology used in instructional design projects.

Reviews instructional materials to ensure accuracy clarity and alignment with instructional design standards and project requirements.

Collaborates with subject matter experts instructional designers graphic designers and developers to produce high-quality learning experiences.

Performs research regarding industry standards and benchmarks competition and macro trends to ensure content relevance.

Exhibits consistent quality of work including clear concise and grammatically correct writing.

Demonstrates ongoing proficiency in subject matter knowledge including Holman and Holman organizations products and services sales & service process and strategy as well as industry and competitive differentiation.

Works with peers for ad-hoc support or opportunities for new or updated content.

Serves as main source of communication for updates to Client Relations processes best practices knowledge base and methodologies.

Performs all other duties and special projects as assigned.

Education and/or Training:

Bachelors degree in English Journalism Communications

Proficiency in Microsoft Office particularly Word Excel and PowerPoint

Experience with Articulate 360 PowToon Adobe Captivate or other design software strongly desired.

Exceptional writing & communication skills

Relevant Work Experience:

Proven skills in producing and editing content within a complex business environment minimum 3 years.

Experienced in working in a collaborative environment including leading exploratory kick- off sessions participating in key review meetings/final document review content sign off and document production

Planning/Organizing/Managerial Knowledge:

Professional business writing experience required; experience writing customer support content strongly preferred

Ability to manage multiple projects in a fast-paced deadline-driven environment

Must be self-motivated with ability to work independently and as part of a team

Demonstrates strong attention to detail as well as organization and problem-solving skills

Ability to develop and maintain current industry knowledge through continuous learning

Communicating & Influencing Skills:

Requires excellent interpersonal and communication skills including active listening effective questioning and scoping and articulating assertions

Involves collaboration with subject matter experts in a wide range of positions and levels across the global organization

Projects may require educating influencing or reasoning with various stakeholders for consensus decision-making expediting requests or mitigating challenges

Must have ability to build and maintain positive internal relationships

Output:

Works closely with the Client Relations verticals cross-departmental teams and subject matter experts to strategize content development that supports alignment and continuity across the entire customer journey; maintain understanding of key business objectives and how content supports strategy.

Outlines researches and composes a variety of engaging content including (but not limited to) website content blogs infographics webinars videos articles case studies and talk tracks.

Demonstrates ownership of assigned content development applying a project management mindset to setting and enforcing touchpoints and deadlines. Follow up with identified stakeholders to ensure timely completion of associated deliverables.

Quality of work is of utmost importance including accuracy grammar writing mechanics as well as adherence to Holmans standards guidelines and messaging methodology.

Professionalism as well as excellent written and verbal communication is required at all times both in projects and in collaboration with other stakeholders.

#LI-MG1

#HYBRID

INDMISC

At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays Bereavement and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter provided the information is accurate and truthful. However applicants should not use AI tools to:

• Answer interview questions on their behalf or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications skills or experience

• Create false or misleading representations of identity (e.g. deepfakes or altered images/videos)

Your application whether an AI tool is used or not should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.