Medical Interpreter Spanish

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Responsible for facilitating the successful delivery of services to patients and family members of various languages.
Follows requests for interpretation collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests. Provides translation service (both sight translation & written translation) of pertinent materials for patients and families such as written information regarding relevant services pre-operative post-operative discharge instructions patient and family education and follow-up care materials.

Essential Functions -Serve as a mediator as necessary and when appropriate to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters.
-Keep accurate documentation of interpretation encounters to include relevant data such as location duration and purpose.
-Provides coordination and staff training on the use of the telephone language interpretation services (and relevant equipment).
-Answer calls promptly and conduct interpretation in a friendly and professional manner.
-Function in a manner appropriate to each interpreted situation demonstrating professional appearance conduct and promptness.
-Adheres to standard code of ethics for medical interpreters.
-Assisting with appointment reminders rescheduling and in some cases scheduling coordinating or dispatching interpreters for assignments.
-Helping LEP patients navigate the hospital including finding departments understanding administrative forms and connecting with social services.
-Placing outbound calls to scheduled patients to confirm appointment dates & times.
-May be required to take on-call requests to be available for emergencies at night and on weekends.

Does this position require Patient Care Yes

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree
No

Licenses and Credentials

Experience
Healthcare and/or medical interpreting experience 2-3 years preferred

Knowledge Skills and Abilities
- Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
- Being aware of others reactions and understanding why they react as they do.
- Talking to others to convey information effectively.
- Understanding the implications of new information for both current and future problem-solving and decision-making.

Schedule - Monday-Friday 6:30AM to 3:00 PM

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Onsite

243-245 Charles Street

40

Regular

Day (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

5

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

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