Salesforce Consultant
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Overview
This role supports critical Salesforce platforms and focuses on incident and service request management system health integrations compliance and continuous improvement across Salesforce Core and Industry Clouds. The scope includes support for dealer partner and customer-facing business operations.
Key Responsibilities
Application Support & Operations
Application Landscape
Support Model
Key Skills
This role supports critical Salesforce platforms and focuses on incident and service request management system health integrations compliance and continuous improvement across Salesforce Core and Industry Clouds. The scope includes support for dealer partner and customer-facing business operations.
Key Responsibilities
Application Support & Operations
- End-to-end AMS support for Sales Cloud Service Cloud Industry Clouds and Experience Cloud
- Incident Service Request Problem and Change Management aligned to SLAs (S1S4 SVIP)
- After-hours standby for critical incidents and month-end cycles
- Performance monitoring availability checks and proactive health assessments
- Salesforce Org Health Assessments and optimization recommendations
- Support for upgrades patching and releases
- Internal and external system audits; security and access management
- Troubleshooting and support for MuleSoft-based integrations
- Coordination with integration teams to resolve data and flow issues
- Support for PDB RFQ automation SAP-integrated workflows partner transactions and operational queries
- Incident trend analysis and RCA
- Collaboration with development teams for permanent fixes
- Drive automation process improvements and operational reporting
Application Landscape
- Core Cloud: Sales Cloud Service Cloud
- Industry Clouds: Manufacturing Cloud Energy & Utilities Cloud
- Experience Cloud: Partner & Dealer Portals
- Integrations: MuleSoft SAP ECC/S/4HANA Non-SAP systems
Support Model
- Language: English
- Locations: Malaysia India
- Support Hours: 85 (Malaysia & Regional Business Hours)
- Extended Support: S1/SVIP standby and month-end coverage
Key Skills
- Strong Salesforce AMS experience (Core Industry & Experience Clouds)
- Enterprise integration expertise
- ITIL-based support experience in mission-critical environments
- Strong stakeholder management and communication skills
Required Experience:
Contract
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
