Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions including ADHD depression anxiety bipolar disorder schizophrenia dementia and more. Our services span adolescent and adult psychiatry medication management and psychotherapy.
At PNS our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding challenging and impactful. We are committed to supporting professional development and investing in our employees through ongoing opportunities for learning and growth.
Job Summary: The Front Office Coordinator serves as the first point of contact in a fast-paced mental health setting handling front desk responsibilities such as check-in check-out appointment scheduling verification of benefits copay and cash collection and patient communications. This role requires strong multitasking communication and organizational skills. Ideal candidates are friendly dependable and experienced in medical or psychiatric office settings.
Key Responsibilities: Patient Check-In and Intake
Greet patients professionally and create a welcoming front office experience
Upload and verify demographic information
Manage new patient intake forms and questionnaires
Ensure required documentation is completed prior to visits
Check-Out and Financial Collection
Collect copays and cash payments at time of service
Review balances and provide receipts as needed
Schedule follow-up appointments at check-out
Scheduling and Patient Communication
Confirm upcoming appointments via outbound calls or messaging
Contact patients on waitlists to fill open provider slots
Answer incoming calls and respond to voicemails in a timely manner
Route patient questions or messages appropriately
Insurance and Benefits
Verify patient insurance benefits prior to visits
Identify eligibility issues and escalate as needed
EHR and Administrative Support
Manage unreviewed documents within eCW
Handle fax intake routing and documentation
Maintain accurate and up-to-date patient records
Operational Support
Maintain front desk organization and workflow efficiency
Support clinic operations during high-volume periods
Float to other clinic locations when coverage is required
Collaborate with clinical and administrative staff as needed
Skills and Qualifications:
Prior experience in a medical or behavioral health office
Strong customer service and interpersonal skills
Clear verbal and written communication
Comfort handling high call volume and patient traffic
Ability to multitask without sacrificing accuracy
Proficient with computers and EHR systems
Professional demeanor with patients providers and leadership
Education and Experience:
High School Diploma required. College or college-equivalent education is preferred.
Minimum 1 year experience in a medical behavioral health or outpatient clinic front office setting strongly preferred
Demonstrated experience with patient check-in and check-out copay or cash collection and appointment scheduling
Experience verifying insurance benefits and handling intake documentation preferred
Prior use of an electronic health record system required; eCW experience strongly preferred
BLS/CPR Certification (Preferred but not required).
Compensation and Benefits:
PNS offers a competitive compensation package including; Medical dental vision and paid time off.
Hourly Rate - $23.50
Compensation: $23.50 per hour
We are Pacific Neuropsychiatric Specialists (PNS) and our experience enables us to offer effective outpatient individualized psychiatry care. Our psychiatry team provides psychiatric treatments for children adolescents adults and seniors from multiple offices located throughout Orange County we do accept patients from the entire United States as well. Our psychiatrists treat a number of mental health disorders including anxiety stress PTSD bipolar schizophrenia dementia depression ADD ADHD alcohol and chemical dependency and more. Our Psychiatry practice was founded on the principles of treating patients with care compassion and understanding.
Required Experience:
IC
Benefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insurancePacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions including ADHD depression anxiety bipol...
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions including ADHD depression anxiety bipolar disorder schizophrenia dementia and more. Our services span adolescent and adult psychiatry medication management and psychotherapy.
At PNS our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding challenging and impactful. We are committed to supporting professional development and investing in our employees through ongoing opportunities for learning and growth.
Job Summary: The Front Office Coordinator serves as the first point of contact in a fast-paced mental health setting handling front desk responsibilities such as check-in check-out appointment scheduling verification of benefits copay and cash collection and patient communications. This role requires strong multitasking communication and organizational skills. Ideal candidates are friendly dependable and experienced in medical or psychiatric office settings.
Key Responsibilities: Patient Check-In and Intake
Greet patients professionally and create a welcoming front office experience
Upload and verify demographic information
Manage new patient intake forms and questionnaires
Ensure required documentation is completed prior to visits
Check-Out and Financial Collection
Collect copays and cash payments at time of service
Review balances and provide receipts as needed
Schedule follow-up appointments at check-out
Scheduling and Patient Communication
Confirm upcoming appointments via outbound calls or messaging
Contact patients on waitlists to fill open provider slots
Answer incoming calls and respond to voicemails in a timely manner
Route patient questions or messages appropriately
Insurance and Benefits
Verify patient insurance benefits prior to visits
Identify eligibility issues and escalate as needed
EHR and Administrative Support
Manage unreviewed documents within eCW
Handle fax intake routing and documentation
Maintain accurate and up-to-date patient records
Operational Support
Maintain front desk organization and workflow efficiency
Support clinic operations during high-volume periods
Float to other clinic locations when coverage is required
Collaborate with clinical and administrative staff as needed
Skills and Qualifications:
Prior experience in a medical or behavioral health office
Strong customer service and interpersonal skills
Clear verbal and written communication
Comfort handling high call volume and patient traffic
Ability to multitask without sacrificing accuracy
Proficient with computers and EHR systems
Professional demeanor with patients providers and leadership
Education and Experience:
High School Diploma required. College or college-equivalent education is preferred.
Minimum 1 year experience in a medical behavioral health or outpatient clinic front office setting strongly preferred
Demonstrated experience with patient check-in and check-out copay or cash collection and appointment scheduling
Experience verifying insurance benefits and handling intake documentation preferred
Prior use of an electronic health record system required; eCW experience strongly preferred
BLS/CPR Certification (Preferred but not required).
Compensation and Benefits:
PNS offers a competitive compensation package including; Medical dental vision and paid time off.
Hourly Rate - $23.50
Compensation: $23.50 per hour
We are Pacific Neuropsychiatric Specialists (PNS) and our experience enables us to offer effective outpatient individualized psychiatry care. Our psychiatry team provides psychiatric treatments for children adolescents adults and seniors from multiple offices located throughout Orange County we do accept patients from the entire United States as well. Our psychiatrists treat a number of mental health disorders including anxiety stress PTSD bipolar schizophrenia dementia depression ADD ADHD alcohol and chemical dependency and more. Our Psychiatry practice was founded on the principles of treating patients with care compassion and understanding.
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