Inside Sales Manager Donor Gametes

About CooperSurgical

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at.

Job Summary:

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. We lead the industry in next-generation fertility and birth solutions that help conceive deliver and protect healthy babies. When its time for people to build their families the CooperSurgical Donor Gametes Services California Cryobank and Donor Egg Bank USA can help intended parents reach their goals with the highest quality donor sperm and donor eggs from rigorously screened diverse donors. Our team cares enough to want to make a difference for the communities in which we live and work and in the well-being of women babies and families everywhere.

We strive to continuously develop best in class people process and technologies. Our Donor Gametes services support those seeking to realize their dreams of creating a family and specifically serves the LGBTQ community independent parents and those with fertility challenges in need of donor sperm and/or donor eggs.

This role will report to the Sr. Director Global Sales and Service Donor Gamete Services and is responsible for leading a high performing Inside Sales team providing an excellent customer experience. This Sales leader is influential motivational creative and continues to raise the performance of the team. This dynamic leader understands the market landscape customer journey and enables sales effectiveness through tools autonomy and continuous development. This Sales leader knows how to lead a team to defend value proposition upsell and delight patients through their amazing ideal candidate has a deep understanding of the customer experience ability to drive engagement and accountability and has proven success in driving revenue and increasing customer satisfaction.

Essential Functions & Accountabilities:

• Prioritizes exceptional customer experiences aligned with achieving business strategy revenue targets employee engagement and satisfaction
• Leads a proactive sales team with ability to defend our value proposition and promote our brand while creating a loyal customer installed base
• Inspires culture of extreme ownership healthy competitive environment celebrates wins and listens to voice of reps; Develops and manages talent aligned with disciplined pay for performance structure
• Focuses on developing best in class Inside Sales team through sales efficiency lead conversion closing deals and partnering with clients through entire life cycle
• Manages workforce and capacity efficiently with ability to flex schedules based on demand
• Manages diverse portfolio to align customer requirements with specific products and solutions; Implements dynamic pricing models where appropriate to respond to changing market patterns
• Forecasts accurately and achieves monthly targets through intimate knowledge of team dynamics and predictability
• Leverages data-driven insights and metrics to measure and enhance performance technical tools and platforms including CRM web platform and telephony system to understand demand channels customer trends and workforce efficiency
• Understands levers for revenue volumes and customer behavior with ability to pivot quickly to changing market dynamics
• Collaborates with Financial Services Physician Relations Marketing Finance and Sales Operations to evolve go to market model enhance partnerships and drive lead conversion and matching
• Updated on market trends competitive landscape and customer insights to identify new business opportunities
• Manages emotional or complex customer situations promptly and professionally while meeting commitments for internal and external customer satisfaction
• Solves problems through root cause and post mortem analysis and implements process to mitigate recurrences to enable focus on selling activity
• Executes responsibilities with integrity and compliance to all policies and procedures including but not limited to Cooper Surgical guiding principles and code of conduct

Qualifications Knowledge Skills and Abilities:

• Excellent selling and closing process and passion for integrating modern technology and tools into sales operations
• Leads through influence navigates ambiguity agile and adapts to fast-paced changing environment
• Excellent communication active listening collaboration organizational and planning skills with ability to build strong relationships with customers and key stakeholders
• Ability to inspire and motivate teams to achieve exceptional results through metrics and KPIs
• Solution driven approach self-motivated and disciplined with strong attention to detail and sense of urgency
• Strong critical thinking and analytical mindset with strong business acumen and extreme ownership
• Fosters culture of collaboration continuous improvement and celebrating wins
• Advanced knowledge of Microsoft Office
• Own and manage teams lead pipeline
• Bilingual a plus

Work Environment:

Remote

Travel:10%

Experience:

• Minimum of 5 years experience in Inside Sales Marketing or Customer Service
• Proven track record of leading a high performing team achieving revenue goals and driving a high level of customer satisfaction

Education:

• Bachelors degree in Business Administration Management Marketing related field or two seven years related experience required

As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us atto learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability please contact us at

For U.S. locations that require disclosure of compensation the starting base payfor this role is between $80000-$114000 with total earnings potential up to $120000 at target. The actual base payincludes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.