Guest Service Specialist

Flexible PRN role- Guest Services Specialist for a medical spa

The Guest Service Specialist serves as the primary liaison between our medical and salon services ensuring a seamless and welcoming experience for every guest. As the first point of contactboth in person and over the phone the incumbent will provide exceptional service by confidently discussing cosmetic and wellness offerings scheduling and confirming appointments and managing guest check-ins and check-outs. Additional responsibilities include call triage chart organization and administrative support. Success in this role requires a polished professional presence that reflects our upscale environment along with a warm and enthusiastic approach to guest interactions.

• Serve as the first point of contact greeting guests warmly and ensuring a seamless check-in/out process including scheduling appointments collecting payments and providing necessary paperwork.
• Answer internal and external calls responding to inquiries regarding services pricing promotions and policies in a courteous and professional manner.
• Assist guests in selecting and booking services upselling products and treatments based on their needs.
• Address and resolve guest concerns using sound judgment or escalating issues to management as needed.
• Maintain a polished professional appearance in alignment with Revitalize Us standards of excellence.
• Support business operations by maintaining the front desk area organizing records and completing clerical tasks (filing photocopying faxing mailing).
• Collaborate with leadership physicians stylists and other team members to enhance the overall guest experience.
• Proactively take on tasks to support operations during downtime and complete all opening/closing duties as assigned.

• High school diploma or equivalent.
• 1 years of customer or clinical service experience.
• 1 year of administrative experience.

• Experience in a health-related field (e.g. Health Information Management healthcare operations or guest relations) or a background in cosmetology/aesthetics.
• Familiarity with electronic health systems.
• Previous experience in salon guest services.
• Availability to work evenings and weekends.

• Strong commitment to excellence professionalism and high standards.
• Exceptional written verbal and interpersonal communication skills.
• Acute attention to detail with strong organizational problem-solving and analytical abilities.
• Ability to manage multiple priorities and adapt to workflow demands.
• Proficiency in Microsoft Office (Word Excel PowerPoint).
• Outstanding customer service skills with the ability to interact effectively across all levels and backgrounds.
• Professional appearance and demeanor.

These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Prolonged periods of sitting at a desk and working on a computer.
• Lift up to 15 pounds at a time.

• Successful completion of background and reference checks.
• Proof of eligibility to work in the United States.

Hours for this position may vary between operating hours listed below:

• Monday 12:00 pm - 8:00 pm
• Tuesday through Thursday 8:00 am 8:00 pm
• Friday and Saturday 9:00 am 5:00 pm

This job description is a summary of the primary duties of the position but may not be all inclusive.

UIHV is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race creed color religion national origin age sex pregnancy (including childbirth and related conditions) disability genetic information status as a U.S. veteran service in the U.S. military sexual orientation gender identity or associated preferences.

Persons who need assistance or accommodations with the application or interview process may contact UIHV at or email

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.