Administrative AssistantCustomer Service Rep

1Resource Group has a great opportunity with a growing company. We are looking for a Admin/Customer Service Repo in Baytown Texas.

Job Title: Administrative Assistant / Customer Service Representative (Admin/CSR)

Job Summary

The Admin/CSR is responsible for providing administrative support while delivering excellent customer service. This role serves as a key point of contact between customers internal teams and management ensuring smooth daily operations and high customer satisfaction.

Key Responsibilities

Customer Service Duties

• Respond to customer inquiries via phone email and in person
• Process orders returns and customer requests accurately
• Resolve customer issues in a timely and professional manner
• Maintain strong relationships with clients and vendors
• Provide product/service information and support

Administrative Duties

• Perform general office tasks (filing data entry document management)
• Maintain and update customer records and databases
• Assist with scheduling appointments and calendar management
• Prepare reports invoices and correspondence
• Support internal departments with administrative needs

Coordination & Communication

• Liaise between customers sales team and operations
• Track order status and ensure timely delivery
• Assist in inventory coordination or order tracking (if applicable)
• Communicate updates and issues to management

Qualifications

• High school diploma or equivalent
• 13 years of experience in customer service and/or administrative roles
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office (Word Excel Outlook)
• Experience with CRM or ERP systems is a plus

Skills & Competencies

• Excellent organizational and multitasking abilities
• Attention to detail and accuracy
• Problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Professional and positive attitude

Work Environment

• Office setting with regular interaction with customers and staff
• May require extended computer use and multitasking

Preferred (Optional for Colloids/Industrial Setting)

• Experience in manufacturing chemical or industrial environments
• Familiarity with order processing logistics or supply chain

Pay $18-20 DOE