Administrative AssistantCustomer Service Rep

1Resource Group has a great opportunity with a growing company. We are looking for a Admin/Customer Service Repo in Baytown Texas.

Job Title: Administrative Assistant / Customer Service Representative (Admin/CSR)

Job Summary

The Admin/CSR is responsible for providing administrative support while delivering excellent customer service. This role serves as a key point of contact between customers internal teams and management ensuring smooth daily operations and high customer satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES

Administer compliance certifications (ISO IATF) and participate in internal audits.

Certify and perform as an internal ISO auditor ensuring compliance with quality management standards.

Oversee QMS (Document Control/Auditor) and Safety Management as content and systems lead ensuring compliance and accurate documentation.

Support finance procurement operations logistics and quality by coordinating administrative and clerical functions.

Manage the safety program maintaining training records audits incident reports and compliance tracking.

Track analyze and report key performance indicators (KPIs) for QMS and Safety.

Develop maintain and ensure compliance of document management systems.

Perform data entry compile reports and assist with presentations.

Maintain and organize documents in the document management systems and Teams sites.

Support planning and coordination of site processes programs and projects.

Facilitate internal and external communications including organizational announcements.

Assist with new hire onboarding and workspace setup.

Oversee administrative tasks including records management supply ordering and invoice processing.

Provide backup support for other site functions as needed.

Maintain records in alignment with Colloids ISO requirements and Good Documentation Practices (GDP).

Perform additional duties as assigned by the site manager to support business objectives.

OTHER RESPONSIBILITIES

Serves as the first contact for inquiries and oversees all aspects of the front desk.

Maintain complete and open lines of communication with other personnel functional groups or departments to facilitate operations and interaction in the organization.

Keep site leadership team informed of status and progress by ensuring that regular and periodical communication takes place.

Maintain professional conduct attendance and high ethical standards in the workplace complying with companys policies and procedures.

Fulfill mandatory training requirements applicable for department and job duties as appropriate.

Documentation is accurate and concise.

Qualifications

High school diploma or equivalent

13 years of experience in customer service and/or administrative roles

Strong communication and interpersonal skills

Proficiency in Microsoft Office (Word Excel Outlook)

Experience with CRM or ERP systems is a plus

Skills & Competencies

Excellent organizational and multitasking abilities

Attention to detail and accuracy

Problem-solving and conflict resolution skills

Ability to work independently and as part of a team

Professional and positive attitude

Work Environment

Office setting with regular interaction with customers and staff

May require extended computer use and multitasking

Preferred

Experience in manufacturing chemical or industrial environments

Familiarity with order processing logistics or supply chain

PAY $18-25 DOE