Systems Analyst (eCW)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

• Partner with leadership and end users to define business needs and resolve system issues.
• Manage workflows to improve efficiency by reviewing analyzing and improving the performance and efficiency of existing systems.
• Serve as the primary point of contact for all eClinicalWorks (eCW) issues requests and questions.
• Support clinical application enhancements interfaces data migration and reporting.
• Train new and existing clinical and non-clinical staff on system use and new features.
• Assist with new module and application implementations.
• Stay current on eCW releases cumulative patches and JIRAs to ensure the platform remains secure and optimized.
• Collect user feedback and recommend process improvements.
• Prioritize and manage application enhancements fixes and updates.
• Troubleshoot software and application issues coordinating with vendors as needed.
• Document issues test solutions and prevent recurring problems.
• Support report creation policy development and KPI reporting.
• Lead major upgrades for smooth adoption.

• 3 years of advanced experience with eClinicalWorks (eCW) specifically in system configuration back-end configuration and workflow mapping.
• Proficient in clinical reporting and data analysis; experience with eCW EBO Excel (Pivot Tables/VLOOKUPs) or similar reporting modules preferred.
• Demonstrated ability to develop training materials and lead education sessions for clinical and administrative staff.
• Ability to translate complex clinical needs into technical system requirements.
• Detail-oriented mindset with strong analytical and problem-solving abilities.
• Ability to manage multiple projects prioritize effectively and follow tasks through to completion.
• Strong understanding of outpatient operations.
• Ability to thrive in a fast-paced environment and pivot between high-level project management and granular technical support.
• Exceptional verbal and written skills; able to explain technical concepts to non-technical users with patience and clarity.

We are Pacific Neuropsychiatric Specialists (PNS) and our experience enables us to offer effective outpatient individualized psychiatry care. Our psychiatry team provides psychiatric treatments for children adolescents adults and seniors from multiple offices located throughout Orange County we do accept patients from the entire United States as well. Our psychiatrists treat a number of mental health disorders including anxiety stress PTSD bipolar schizophrenia dementia depression ADD ADHD alcohol and chemical dependency and more. Our Psychiatry practice was founded on the principles of treating patients with care compassion and understanding.