Business Strategy & Initiative Manager AI Horizontal Efficiencies

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:

This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining developing executing monitoring and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

The Strategic Initiatives AI Efficiency & Resource Optimization Lead is responsible for driving strategic execution across Consumer Client Servicing with an expanded mandate to lead AI Horizontal Efficiency initiatives strengthen data governance and orchestrate multithreaded tactical deployments across the organization. This position operates as a strategic integrator ensuring AI capabilities operational priorities and resource optimization efforts move cohesively efficiently and with strong executive visibility.

The leader in this role will bring structure discipline and foresight to highstakes initiatives serving as a trusted advisor and execution engine for senior leadership.

Responsibilities:

• Builds and/or executes business initiatives and/or processes while partnering with stakeholders and partners

• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business

• Engages with key stakeholders partners and business leadership to deliver on business objectives

• Performs analytics assessments and/or interpretation of data and/or information to identify business opportunities derive insights and measure outcomes

• Develops strategic and tactical plans to drive progress towards business goals and objectives

LOB Specific Responsibilities:

Strategic Initiative Leadership

• Define develop and execute enterpriselevel initiatives that advance Client Servicing priorities with a focus on AIenabled efficiency operational performance and measurable business outcomes.

• Translate ambiguous problems into structured strategies implementation plans KPIs and stakeholder workstreams.

AI Horizontal Efficiency Ownership

• Lead the identification coordination and delivery of AIdriven efficiencies across Client Services ensuring initiatives are aligned resourced and governed effectively.

• Act as the program manager for multiple concurrent AI use cases ensuring technical operational compliance and business teams are fully integrated.

Tactical Program & Project Management

• Oversee multiple tactical deployments occurring simultaneously (AI process optimization workforce planning etc.) ensuring prioritized sequencing dependency management and consistent execution discipline.

• Maintain initiative roadmaps operating rhythms and escalation pathways to reduce execution risk and accelerate delivery.

Data Governance & Controls

• Establish and enforce governance standards specific to AIrelated data usage within Client Services.

• Ensure controls data quality model inputs/outputs reporting mechanisms and risk management practices meet enterprise expectations.

Performance Risk & Milestone Governance

• Maintain initiative scorecards assess risks track milestones and drive corrective actions to protect delivery timelines and business outcomes.

• Create transparent consistent reporting for senior leaders to make informed decisions quickly.

CrossFunctional Alignment & Influence

• Align strategies and execution plans across operations data science technology risk analytics workforce management and executive leadership.

• Guide leaders through complex choices by distilling insights into concise actionable recommendations.

ExecutiveLevel Storytelling & Communication

• Deliver highimpact presentations that articulate AI value realization strategic progress risks and investment requirements.

Required Qualifications:

• Exceptional communication skills verbal written and presentation with prove ability to synthesize complex information into concise compelling narratives for executive audiences

• 3 years leading enterprisescale crossfunctional initiatives spanning operations technology data and governance with direct accountability for delivery and outcomes.

• 5 years of formal program/project management experience including Agile and hybrid delivery models executive reporting and tools such as MS Project CAST PPRT or equivalent enterprise frameworks

• Proven experience orchestrating multiple use cases simultaneously across business units acting as a horizontal integrator to align priorities sequencing and dependencies. Strong stakeholder management and collaboration abilities including the capacity to build trust align cross-functional teams and drive consensus across diverse partners

• Demonstrated success driving AIbased efficiency outcomes including productivity gains workforce optimization cost reduction and cycletime improvement.

• Exceptional executive stakeholder management and communication skills with the ability to translate complex AI topics into clear decisionready insights for senior leadership.

Desired Qualifications:

• 2 years of direct experience executing AIenabled or advanced analytics initiatives with demonstrated accountability for delivery adoption and measurable business outcomes.

• Strong expertise in AI program management covering usecase intake prioritization execution planning risk management and value realization tracking.

• Curiosity: To clearly understand the why of what is being delivered how it is constructed and who the customer is. A clear underlying understanding of business motivation as well as up and downstream implications must be developed.

• Creativity: The ability to think through ideas entertain various perspectives and come up with novel ways to tackle problems is highly valued.

• Perseverance: This role addresses a collection of interrelated projects and work streams in an ever-evolving pursuit and an iterative process of moving closer to the goals on each attempt. Does not frustrate easily and is not afraid of failure.

• Rapid Learning: Must demonstrate the ability to learn quickly share lessons learned in a collaborative manner to form a more synergistic method of trial and error and adaptive corrections.

Skills:

• Business Acumen

• Critical Thinking

• Customer and Client Focus

• Result Orientation

• Analytical Thinking

• Collaboration

• Communication both written and Oral

• Stakeholder Management

• Adaptability

• Innovative Thinking

• Planning

• Prioritization

• Program Management

• Leadership Development

• Presentation Skill

• Process Design

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week:

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