Global Service Desk Specialist II

Join the team leading the next evolution of virtual care.

At Teladoc Health you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges drive transformative solutions and create opportunities for growth. Together were transforming how better health happens.

Summary of Position

Teladoc Health is the global virtual care leader offering the only comprehensive virtual care solution spanning telehealth expert medical and licensed platform services. Teladoc Health serves the worlds leading insurers employers and health systems and helps millions of people around the world resolve their healthcare needs with confidence. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Teladoc Health. Above all Employees will be provided the same concern respect values and caring attitude within the organization that they are expected to share with our clients.

Position Summary

Under the direction of the Manager Global Service Desk the Global Service Desk Specialist II will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software. Were looking for someone who cares and wants to be involved in our product mission and success - way beyond checking off tasks. And of course at Teladoc you will enjoy true teamwork and lots of fun!

Essential Duties and Responsibilities

• Work on-site at the Jacksonville FL office
• Provide white-glove high-touch technical support to C-suite executives and CEO ensuring rapid resolution with minimal business disruption
• Act as the primary escalation point for executive-level issues and support escalations from Global Service Desk technicians
• Maintain strict confidentiality when handling sensitive executive data communications and devices
• Coordinate and support executive meetings presentations and conference room technology
• Deliver proactive device monitoring and readiness for executive endpoints
• Provide on-site and remote VIP support including off-hours assistance aligned with executive schedules
• Provide end-user support for Windows/Mac systems software and Microsoft Office applications
• Track and manage hardware/software inventory and lifecycle changes
• Create and maintain technical documentation SOPs and knowledge base articles
• Communicate issue status resolutions and trends to stakeholders and leadership
• Identify and escalate systemic issues requiring process or system improvements
• Participate in a 24x7 support model including on-call rotation and after-hours support
• Perform other related duties as assigned

Supervisory Responsibilities

No

Required Qualifications

• Bachelors degree in a STEM field required (years of relevant work experience may be substituted)
• 3-6 years experience working within a Service Desk Call Center or NOC environment
• Understanding of IT Ticketing Systems
• Able to work independently as well as in a team
• Excellent customer service organizational and prioritizing skills
• Excellent verbal and written communication skills

Preferred Qualifications

Knowledge of:

• PC/Mac configuration general network operating systems and network topologies/protocols
• Windows operating systems and Microsoft Office products
• Microsoft 365 Azure/Entra AD
• Entra Active Directory user administration
• Remote access technologies (VPN SSO)
• Automated application deployment (a plus)
• Mobile Device Management
• Microsoft certifications are a plus
• End User Training a plus
• Disk level imaging solutions
• Strong troubleshooting and research skills highly curious in nature

The salary range for this position is $30 -$31/ addition to a base salary this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here:Teladoc Health Benefits compensation is based on several factors including but not limited to type of position location education level work experience and information is applicable for all full-time positions.

During your first year of service you will accrue 5.84 hours of PTO for each bi-weekly pay addition you will receive 80 hours of Paid Sick Safe and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role your recruiter can provide additional details.

As part of our hiring process we verify identity and credentials conduct interviews (live or video) and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow lead and make a difference.

• Join a multi-faceted community that celebrates each colleagues unique perspective and is focused on continually improving each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer we never have and never will discriminate against any job candidate or employee due to age race religion color ethnicity national origin gender gender identity/expression sexual orientation membership in an employee organization medical condition family history genetic information veteran status marital status parental status or pregnancy). In our innovative and inclusive workplace we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal furtherance of your employment relationship with Teladoc Health we collect personal information responsibly and in accordance with applicable data privacy laws including but not limited to the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you including (a) all information that identifies you or could reasonably be used to identify you and (b) all information that any applicable law treats as personal information. Teladoc Healths Notice of Privacy Practices for U.S. Employees Personal information is available at this link.