Customer Service Supervisor
Job Location:
Wilkes Barre, PA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
As a Customer Service Supervisor (CSS) you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver excellent customer service boost sales and keep the store safe organized and fully stocked.
What Youll Do:
Deliver outstanding customer service and resolve inquiries promptly.
Support and collaborate with leadership team to achieve store goals in sales expenses Associate retention and training.
Lead motivate and train Associates to drive sales and performance during shift.
Ensure consistent execution of customer service programs policies and store technology components.
Manage cash processes inventory vendor check-ins and store safety.
Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.
Benefits:
We are committed to offering inclusive meaningful benefits and rewards that support our Associates financially physically and emotionally. At Wawa extensive benefits are available to Wawa Associates. These include medical dental vision and mental health benefits ESOP (Employee Stock Ownership Plan) 401(k) matching Education Assistance Program store discounts paid time off paid parental leave and access to additional benefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan(s)
Qualifications:
High School Diploma or GED equivalent
Must be 18 years old with reliable transportation
Flexible availability to work various shifts including weekends and holidays to meet business needs
Supervisory experience ideally in retail or food service environments is a plus
Strong customer service relationship-building and communication skills
Associates in this position have an exciting opportunity to opt into a 4-day work week providing more time to balance what matters outside of work.
The hourly range for this position is $21.00 - $28.30 and is commensurate with position experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.Wawa will provide reasonable accommodation to complete an application upon request consistent with applicable law. If you require an accommodation please contact our Associate Service Center at .
Wawa Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be accordance with federal state and local laws we recruit hire promote and evaluate all applicants and Associates without regard to race color religion sex age national origin ancestry familial status marital status sexual orientation or preference gender identity or expression citizenship status disability veteran or military status genetic information domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Required Experience:
Manager
About Company
Fuel your day with Wawa, your all-day, everyday convenience store. Grab Built-To-Order® food and beverages, coffee, fuel services, and much more.
