Parts and Service Administrator

The Company

Truck Centre (WA) is WAs sole Mack UD and Volvo Truck Specialist Dealership. With 8 branches operating successfully statewide we pride ourselves in taking on the prestigious responsibility of being the Single Largest Truck Transport Solution in WA.

TCWA has recently been acquired by Volvo Group a global leader in next-gen technologies and sustainable road transport solutions. This acquisition brings exciting opportunities for access to world class resources technologies and career development pathways opening the door to some of the best opportunities in the industry.

The Opportunity

Were looking for a highly organised and customer-focused Parts & Service Administrator to join our team on a fixed term contract. This is a fantastic opportunity to step into a fast-paced supportive environment where no two days are the same.

In this all-rounder role youll provide end-to-end support across both Parts and Service playing a key role in keeping our branch running smoothly while delivering an exceptional customer experience.

You will be responsible for:

• Over the counter and phone sales interpreting customer needs and providing solutions
• Supporting internal workshop sales and assisting with warehousing duties
• Booking service appointments and coordinating workflow between customers and the workshop
• Interpreting customer concerns and ensuring clear communication with technicians
• Preparing and managing repair orders (ROs) ensuring accuracy and correct coding (warranty retail etc.)
• Handling purchase orders receipting data entry and system updates
• Managing account queries reconciliations and follow-ups
• Liaising with the parts team to ensure availability of required components
• Providing general administrative support across the service team
• Ensuring all customer interactions are professional accurate and customer-focused

What were looking for:

• A strong customer-first mindset
• Excellent communication skills with both customers and internal teams
• High attention to detail and ability to multitask
• Confidence interpreting customer needs and translating them into action
• Experience in administration service coordination or parts (automotive/heavy vehicle ideal but not essential)
• A proactive attitude with a drive to improve processes and outcomes

Why join us

• Be part of a supportive team-focused environment
• Gain exposure across both Parts and Service
• Loyalty Leave - additional day of leave per year of service (up to 5 days)
• Recognition and rewards
• A workplace that cares about your safety supporting the Zero Harm initiative
• Health and Wellbeing MATES program - EAP counselling and support