Sales & Tourism Coordinator

POSITION DATA

JOB TITLE: Sales and Tourism Coordinator

DEPARTMENT: External Affairs

REPORTS TO: Senior Director of Sales

CLASSIFICATION: Non-Exempt

SALARY: $52000 - $54400 per year

DATE: April 2026

POSITION OVERVIEW

The Sales and Tourism Coordinator supports the Group Sales team in managing reservations and related operations ensuring a seamless efficient and high-quality experience for all clients planning visits to the 9/11 Memorial & Museum.

ESSENTIAL FUNCTIONS

• Support the day-to-day operations of the Group Sales team.
• Manage group ticketing requests including responding to sales line inquiries and the Group Sales email account.
• Process reservations using the Museums ticketing and data management systems.
• Provide courteous solutions-oriented service when addressing client inquiries and resolving concerns.
• Assist with Education Workshop scheduling and related requests.
• Collaborate with internal departments on cross-functional initiatives and special projects.
• Participate in job-specific training to maintain knowledge of systems procedures and offerings.

OTHER RESPONSIBILITIES

• Represent the Museum at networking events as needed.
• Participate in team and departmental meetings.
• Deliver a consistently high standard of customer service across all visitor interactions.

REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS

• Participate in the Annual 5K Fundraiser and 9/11 Commemoration as necessary.
• Assist with other special projects and events in support of the 9/11 Memorial and Museum as necessary.

QUALIFICATIONS/SKILLS REQUIREMENTS

• Bachelors degree preferred.
• Experience in museums arts and cultural organizations and/or nonprofit environments preferred.
• Proficiency in Microsoft Office Suite (Word Excel Outlook PowerPoint).
• Experience with ticketing systems (e.g. Gateway) a plus.
• Demonstrated customer service experience.
• Strong written and verbal communication skills with exceptional attention to detail and organizational ability.
• Proven ability in conflict resolution leadership team building and staff motivation.
• Ability to interact effectively with diverse audiences including internal teams and external stakeholders at all levels.
• Sound judgment and understanding of responsibility authority and accountability.
• Ability to handle sensitive information with discretion and maintain strict confidentiality including matters related to 9/11 victims security and labor relations.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race color religion sex sexual orientation age national origin disability status as a protected veteran or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process please contact Ronni Cantor atwith your specific accommodation request.

The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3000 victims who were killed indiscriminately in the 1993 and 2001 terroristattacks and the wider communities impacted in lower Manhattan at the Pentagon and near Shanksville PA.

Required Experience:

IC