Customer Service Advisor (Product Support Specialist CE Equipment)

If youre passionate about building relationships solving problems and creating exceptional customer experiences this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO youll play a key role in supporting customers with equipment solutionscombining your sales mindset and technical curiosity to deliver value every this highly visible customer-facing role youll partner with customers across your territory helping them keep their operations running smoothly while contributing to the growth and success of the business. Learn more and apply today!

Whats in it For You:

• Average $80000-$100000 your first year with top earners well into six figures.
• Guaranteed base salary plus commissions.
• Company truck reinforcing company pride and representing the RDO brand.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings visit RDOs benefits page.
• Training and development as well as opportunities to grow within the organization.
• A company that lives by its core values: theyre not just words on a wall theyre how we work grow and lead. Learn more about our core values

Why RDO
When you join RDO Equipment Co. youll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the worlds leading equipment and technology manufacturers but were a people business first. RDO has grown from humble roots guided by a familys values and shaped by the strengths voices and entrepreneurism of our team members.

RDO Equipment Co. has a network of seven construction stores in the Southwest. This region is home to some of the fastest-growing construction markets in the U.S. Join RDO in Lakeside where youll work to help customers in this area do the important work of building our nation. RDO supports many major contractors and companies in this region all of them enjoy the competent experienced partnership our team members provide. Are you ready to join them

What You Will Do:

• Build Strong Customer Relationships: Develop and maintain strong long-term partnerships with customers across your assigned territory to support their operational success.
• Drive Product Support Sales: Promote and sell maintenance services repair parts extended warranties and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Stay Informed: Represent the company on-site including occasionally testing or operating equipment as needed to support customer needs.
• Collaborate & Grow: Work closely with internal teams participate in meetings and training and continuously develop your skills and knowledge.
• For a complete list of duties and responsibilities view the full job description here.

What You Will Need:

• Strong Communication Skills: Ability to clearly communicate build trust and effectively engage with customers and internal teams.
• Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why Youll Love It Here:

• A Dynamic Environment: where no two days are the same.
• A Supportive Team: thats as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities To: grow learn and lead in the industry.
• Off-site team building: We like to get together outside of work doing fun things like K-1 Go Karting and attending sporting events.
• Employee recognition: Regular lunches to recognize team members on birthdays and anniversaries.
• Community involvement: We connect with our contractors and local colleges on volunteer opportunities.
• Great facility: Lakeside has a top-of-the-line facility with the necessary resources and tools to succeed.

Required Experience:

IC