Senior Loan Closing Specialist

About Us

How This Role Impacts Live Oak and its People

The Senior Loan Closing Specialist plays a critical leadership role in delivering accurate compliant and customerfocused loan closings from credit approval through funding. This position quarterbacks SBA and Conventional loan closings of varying complexity while serving as a trusted subjectmatter expert and mentor to the closing team. By balancing strong technical execution with exceptional customer service the Senior Loan Closing Specialist helps ensure positive borrower experiences highquality outcomes and consistent support for Live Oaks mission and team success.

What Youll Do at Live Oak

• Manage the loan closing process for SBA and Conventional loans from credit approval through funding with a strong emphasis on accuracy compliance and customer experience
• Handle a broad range of transactions from routine loan closings to more complex structures applying sound judgment and expertise as complexity increases
• Demonstrate advanced proficiency in closing across multiple industry verticals and loan structures
• Serve as the primary point of contact for borrowers and internal partners delivering clear timely and professional communication throughout the closing process
• Lead closing kickoff calls and respond to borrower and internal inquiries with urgency expertise and a customerfirst mindset
• Build strong working relationships with borrowers attorneys loan officers underwriters and thirdparty vendors to ensure timely production of all closing documentation
• Create distribute and maintain detailed loan closing checklists to track due diligence and closing requirements
• Review and validate attorneyprepared closing and construction loan documents applying independent judgment to ensure compliance with Bank credit and regulatory standards
• Identify troubleshoot and resolve closing issues escalating risks or concerns appropriately to the Loan Team Closing Team Manager or Bank Attorney
• Assemble complete and accurate credit and closing files prior to funding
• Independently maintain clean wellorganized loan files while managing a robust and varied pipeline
• Complete prefunding reviews for Associate Loan Closing Specialists and Loan Closing Specialists as needed
• Ensure closing dates are met or proactively manage extensions or rescheduling when required documentation is delayed or incomplete
• Validate loan structure and credit terms in partnership with loan officers and underwriters ensuring all modifications are properly addressed
• Coordinate with Quality Assurance attorneys and borrowers to resolve loan exceptions while maintaining a positive customer experience
• Provide coaching mentoring and informal training support to Associate Loan Closing Specialists and Loan Closing Specialists partnering with the Closing Training Manager as needed
• Maintain strict adherence to regulatory and compliance requirements including BSA AML CIP and OFAC
• Follow SBA Standard Operating Procedures and Live Oak Bank policies and requirements
• Act as a collaborative and dependable team member recognizing the importance of teamwork in delivering highquality closings
• Perform other duties as assigned

Required Experience

• High school diploma or GED
• Strong proficiency with Microsoft Office (Word Excel PowerPoint)
• Demonstrated excellence in customer service including the ability to manage hightouch borrower relationships and complex communications
• Strong organizational and timemanagement skills with the ability to independently manage a large pipeline
• Excellent written and verbal communication skills
• High attention to detail with a high degree of accuracy
• Professional discreet and trustworthy when handling confidential information
• Ability to exercise sound judgment and make independent decisions in a regulated environment
• Prior SBA Experience

Preferred Experience

• College degree in business finance legal studies or a related field
• 5 years of experience in commercial lending loan closing legal or financial services
• Extensive experience with SBA and/or Conventional loan closings

Our Values

• Dedication:Possess a deep commitment to Live Oak Banks mission and core values exemplified through a strong work ethic adaptability and pride in your work.

• Ownership:Take initiative to deliver positive results by proactively and creatively solving problems while maintaining a high degree of quality.

• Respect:Treat everyone with courtesy politeness and kindness.

• Innovation:Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.

• Teamwork: Foster collaboration accountability and trust with others and understand that together we do more

For a detailed overview of our employee benefits please visit: Oak Bank is an Affirmative Action and Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information veteran status or disability. Equal access to programs service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at.

EEO is the Law

Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave including but not limited to Arizona California Colorado District of Columbia Maine Maryland Massachusetts Michigan Nevada New Jersey New Mexico New York Oregon Rhode Island Vermont and Washington.