Manager, Client Communications

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Wealth Operations and Centralized Sales Support is part of the Wealth National Office and serves as the operational engine of TD Wealth. Acting as a centre of excellence the team supports the core processes that shape our clients experience including onboarding transfer services trade and cash management processing and delivering client statements and communications. We support all TD Wealth distribution channels TD Mutual Funds TD Asset Management and TD Securities.

Within this group the Wealth Client Communications team part of the Operational Excellence Team is led by the Manager Client Communications. The team is responsible for developing and delivering client communication strategies and tactical plans for non-marketing/regulatory/operational programs that impact clients across wealth. This includes changes and events that affect both the client experience and broader organization. The team works closely with partners and control groups including Legal Compliance and other subject matter experts to create clear effective communications that protect the bank support business objectives and deepen client relationships. This role leads a team that is responsible for setting the strategy and governance around information flow via the various client communications channels in Wealth which include paper and digital channels (i.e. letters emails platform messages statement messaging etc.) and also manages updates to Wealths regulatory client-facing documents (forms disclosures and legal agreements).

Reporting to the Senior Manager Client and Colleague Confidence and Experience the successful candidate will lead a team of professionals managing client communications in various formats. They will lead communications planning and tactical execution for a variety of regulatory and business projects by following established procedures privacy processes and visual/Brand standards to help achieve business objectives.

• Projects would include client initiatives remediations change management and client experience projects on behalf of Wealth businesses and would require skills to build client communications aligned with our More Human brand and by employing our Remarkably Human Refreshingly Simple brand promise.

• They will participate in project scoping and planning sessions proactively providing partners with communications-related advice and expertise on recommended tactics and solutions

• Often work in partnership with other members of the Communications mixincluding Creative Video and Internet/digital teams and delivery teams that deploy client messagesto develop and distribute communications assets in various formats

• Maintain appropriate project records approvals databases and information; report to management auditors and others on project status and updates as required

• Build strong partnerships with stakeholders across business lines with control groups and partners across Wealth National Office the lines of businesses control partner groups and TD broadly. This includes working in cross-functional teams to support business objectives and creation of key messages and help build these into business-specific content for client communications

• Lead and coach their team members

• Keep current on emerging communication trends/developments

Required Skillsets

• Experienced in corporate communications with a proven track record of strong written and oral communication

• Ability and openness to learn be a self-starter and be comfortable working independently in ambiguity

• Strong relationship-building and influencing skills to effectively offer process and subject matter advice at senior levels and deliver communications solutions according to established timelines

• Solid analytical problem-solving and decision-making skills with a proven ability to identify concerns gauge gaps and recommend solutions

Educational Requirements

• Minimum of 7 years relevant experience in a communications environment preferably in the financial or investment industry

• Post-secondary/university degree in a business-related discipline

• Bilingualism (English/French) is an asset

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):