Senior AV Analyst & IT Support (Fort Lauderdale & Miami)

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About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.

We are seeking a highly experienced and service-oriented Senior IT Support & Audio-Visual (AV) Support to provide hands-on white-glove technology support for our leadership team and employees located in our Fort Lauderdale and Miami/Coral Gables locations. This role blends executive IT support on-site helpdesk responsibilities and advanced AV support for meetings presentations and company events.

The ideal candidate brings strong technical expertise exceptional communication skills and a calm professional presence when supporting senior leaders in high-visibility time-sensitive situations. Discretion reliability and proactive problem-solving are essential.

***On site in our Fort Lauderdale office daily***

*** Must be willing to travel between Fort Lauderdale and Miami/Coral Gables to provide executive support***

Key responsibilities:

Audio-Visual (AV) Support

• Configure test and support AV systems for executive meetings board meetings town halls and company events.
• Provide real-time in-room AV support during high-stakes meetings to resolve issues promptly
• Partner with third-party vendors and platforms (e.g. Zoom Teams WebEx) to ensure compatibility and reliability.
• Maintain and troubleshoot conference room technology including video conferencing systems displays microphones speakers video switchers and control systems.
• Familiarity with Analog & Digital Audio Mixers wireless microphone systems and video switchers
• Ability to terminate cables (Cat6 BNC Coax XLR RCA etc.)
• Support after-hours meetings and events as needed; occasional travel required.
• Knowledge of vMix production software is a plus

Helpdesk Support

• Serve as primary on-site IT support resource for leadership
• Provide white-glove support before during and after meetings presentations and travel-related technology needs.
• Act as main liaison between on-site users and remote IT teams to ensure seamless issue resolution.
• Troubleshoot and resolve complex hardware software and connectivity issues across Windows and macOS environments.
• Install configure and maintain laptops desktops mobile devices peripherals and conference room technology.
• Manage user accounts permissions and access via Active Directory Office 365 and other enterprise systems.
• Document solutions processes and best practices in the IT knowledge base.

Essential Skills & Experience:

• 5 years of hands-on end-user IT support experience in a corporate environment including direct support of leadership.
• Strong working knowledge of Windows 10/11 Office 365 ServiceNow (or similar ticketing systems); macOS experience is strongly preferred.
• Solid understanding of enterprise hardware networking fundamentals and AV systems.
• The ability to work both independently and as part of a team
• Excellent verbal and written communication skills with the ability to translate technical concepts for non-technical audiences.
• Highly organized responsive and able to manage multiple priorities in fast-paced environments.
• Professional demeanor sound judgement and strong customer service mindset.
• Wiling to travel between our Fort Lauderdale and Miami locations- will be scheduled in advance but travel flexiblity is key.

Youll love working here because:
High income earning opportunities based on self-performance
Employee stock purchase plan (ESPP)
Continuous professional development product training and career pathing
Generous global benefits

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