Director, Performance Excellence

Performance Excellence/Continuous Improvement Management:

• Provides management of large scale high priority process improvement initiatives including but not limitedto:assessment of existing processes that are not meeting desired metrics or outcomes identification of improvement opportunities implementation of demonstratable/measurable targeted improvements design and implementation of continuous improvement systems sustainment planning and strategic objectives deployment with data informed analyses and decisions throughout.

• Provides leadership and identifies strategic and operational project opportunities across the system to create superior value service excellence and a high-performing culture in an integrated approach.

• Plays a key role in the development and maintenance of methodology and approaches. Supports continuous improvement wide.

• Manages maintains and leverages relationships with site area and functional leaders as assigned byECGleaders to further partnership in identification of opportunities prioritization execution and escalation.

• Leads the development of the service offering by continuously challenging teams and leaders to improve how value is delivered through healthcare operations by balancing cost quality and service.

• Leverages continuous improvement systems to partner with leaders to identify priorities that could then feed into theECGpipeline of opportunities to be prioritized for staffing.

• Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions and the actions of employees supervised comply with the policies regulations and laws applicable to the organizations business.

Cross-Collaboration:

• Collaborate with other leaders within theEnterprise Consulting Groupto ensure alignment and coordination of projects and initiatives.

• Foster a culture of collaboration and knowledge sharing among team members promoting cross-functional learning and best practices.

• Identify opportunities for synergy and efficiency across projects and workstreams.

• Contribute to the development and implementation ofECGs strategic vision and objectives.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders including executive leadership operational leaders and project sponsors.

• Collaborate with stakeholders to understand their strategic priorities and align project objectives with organizational goals.

• Communicate project updates risks and recommendations to stakeholders in a clear and concise manner.

• Proactively manage stakeholder expectations and resolve conflicts to ensure project success.

Change Management:

• Create and execute change management plans to ensure successful adoption of solutions and redesigned work.

• Provide partnership and support to site leaders and staff during the implementation process.

Accountable Leader Expectations:

• Proactivelycommunicates progress to the leadership teams (ECG System leaders and key stakeholders) regarding the implementation and value delivered of all projects and strategies.

• Leads and supports project teams toensuresall targets are met and completed on schedule and within budget.

• Facilitates escalation of risk challenges and barriers to progress.

Program and Project Management:

• Leads multiple cross-functional performance improvement initiatives by designing managing and executing complex programs and projects that align with organizational priorities.

• Leverage and implement project management frameworks tools and metrics to ensure accountability timely execution and sustainable performance outcomes.

• Monitors performance metrics and operational outcomes identifies gaps and implements corrective actions to ensure sustainable improvement

SUPERVISORY/MANAGEMENT RESPONSIBILITIES