Enterprise Applications Support Analyst

The Enterprise Applications Support Analyst provides dedicated technical expertise administration and operational support for a portfolio of mission-critical campus application platforms. Ensures the long-term stability security and integrity of systems that power the student faculty and staff experience. Serves as the primary technical and functional expert for their assigned systems including meal plans ID card systems facilities scheduling and financial aid databases.

The position is not eligible for employment visa sponsorship.

This is a full-time role with a hybrid weekly schedule (3 days in office required) following the initial training period.

About The Department

Macalester Colleges Information Technology Services (ITS) department offers comprehensive services to support the campus communitys technological needs. These services include project management systems consulting software implementation and maintenance database management and data reporting. Additionally ITS manages the campus network telecommunications systems central servers and information security architecture.

• System Administration: Provides primary technical support and system administration for assigned applications and their corresponding infrastructure. Acts as the primary technical point of contact with vendors to resolve bugs and coordinate service.
• Functional Partnership: Collaborates closely with campus stakeholders to understand their business processes. Provides the documentation and training necessary to empower campus users and identify opportunities to improve existing workflows.
• Troubleshooting & Analysis: Serves as the Tier 2/3 technical lead for application-related issues. Diagnoses root causes across the application database and server layers to implement reliable long-term solutions.
• Operational Maintenance: Leads the execution of system upgrades patches and environment refreshes. Perform rigorous testing and validation in coordination with functional teams.
• Data & Integration Support: Develops configures and maintains integrations between enterprise systems. Uses scripting to automate routine administrative tasks.
• Departmental Alignment: Maintains a strong service orientation by collaborating with the broader ITS team to ensure effective computing support and system security across the Macalester community.
• Other Responsibilities: Completes other responsibilities as assigned. Participates as an active member of the team. Participates in department and college activities and supports implementation of shared goals and initiatives. Provides backup support to other members of the team.

• Bachelors Degree or 5 years of relevant experience may be substituted for a bachelors degree
• Required 3 to 5 years of experience supporting enterprise or SaaS applications in a professional environment.
• Proficiency with MS SQL Server or similar
• Proficiency using scripting languages for automation and data handling.
• Proficiency supporting enterprise application installations upgrades and complex troubleshooting.
• Strong analytical skills proficiency with complex troubleshooting
• Strong ability to explain technical concepts to non-technical functional partners.

Compensation

The annual salary for this position is $67320 to $70380 depending on experience.

Benefits:

At Macalester we are proud to offer excellent comprehensive employee benefits. Here are some highlights:

• 10% employer contributions to the retirement plan.
• Generous Parental Leave.
• Outstanding vacation and sick time packages plus an additional 10 holidays.
• Comprehensive health insurance plans including a generous employer contribution to Health Savings Account.
• Tuition assistance which pays between 75% - 100% of eligible tuition for employee dependents at select institutions.
• Free primary care for most services through Nice Healthcare when enrolled in a Macalester health plan.
• Access to the athletics fitness facility wellness coaching and activities.

These are just some of the great benefits Macalester has to offer! To see our full benefits packages and options please visit our Benefits Page.

Satisfactory completion of a criminal background check is a condition of employment.

This position is represented by MAPE.

Application Guidelines:

For best consideration please submit your cover letter and resume through the Macalester Employment Opportunities webpage by April 28th 2026. No applications will be received after this date.

Jaclyn Howard

Talent Acquisition Manager

Founded in 1874 Macalester College provides students with the inspiration insight and experience to become successful and ethical leaders. Located in flourishing St. Paul Minnesota Macalester enrolls over 2000 students from across the country and around the world. Macalester is a preeminent liberal arts college recognized for its student service and celebration of internationalism.

At Macalester we look at our employees through a whole-person holistic lens. With comprehensive benefits and well-being programs we provide and enable our community members to grow and care for themselves their families and one another. Our whole-hearted fidelity to community-building and social justice exemplify these ideals. Macalester College continuously prioritizes a culturally diverse and pluralistic community. We value individuals of all backgrounds and lived experiences.

Our rich blend of people holding varied identities enhances our strong commitment to multiculturalism and global citizenship. We seek candidates who reflect and strengthen our campus environment. Macalester invites and encourages everyone to apply who would add depth to our community including those from all sexual orientations races ethnicities national origins genders religions abilities and ages.