Lab Informatics Associate, Benchling

At BIIE you will be part of a mission to build translational solutions to improve global child health. We use Benchling as our Electronic Lab Notebook and Laboratory Information Management System (ELN/LIMS) to power our R&D data management. As the institute grows we are looking for a Lab Informatics Associate to join our Lab Automation and Digitalization team and help ensure our researchers can capture manage and find their experimental data with ease. This is a hands-on support role: you will work directly with scientists at the bench help maintain and improve our Benchling environment and grow into a trusted resource for the entire institute.

Tasks

• User Support & Ticket Triage: Serve as a first point of contact for Benchling-related questions from scientists. Ensure every request has clear requirements triage effectively and delegate and track advanced tickets to the engineering & applications experts.
• Inventory Management & Labelling: Own the day-to-day operation of Benchlings inventory and container-tracking modules. Ensure labelling standards are followed across research groups troubleshoot barcode/label issues and propose improvements to inventory workflows.
• Champions Meeting Support: Help plan and coordinate the regular Benchling Champions meetings source agenda items from research groups take structured notes and track follow-up action items to completion.
• User Onboarding & Training: Deliver onboarding sessions for new BIIE members walking them through Benchling basics institute conventions and best practices for electronic lab notebooks. Develop and maintain training materials and quick-reference guides.
• Requirements Gathering (Learning): Shadow senior colleagues in requirements-engineering sessions with scientists. Learn to document user needs translate them into configuration requests and contribute to the continuous improvement of BIIEs data model.

Requirements

• Masters degree in a Life Sciencerelated field (biology biochemistry bioengineering or similar). Basic hands-on laboratory experience is essential.
• Systematic organized mindset with attention to detail comfortable maintaining structured data and following defined processes.
• Demonstrated experience using an ELN and/or LIMS in a research setting. Familiarity with Benchling is a strong plus.
• Strong communication skills: able to explain technical workflows to scientists and document procedures clearly.
• Eagerness to learn requirements engineering data and process modelling automation tools and basics in software development.
• Interest to build skills in change management expectation management navigating uncertainty and bringing structure to evolving research operations.
• Fluency in English in a professional environment.

Benefits

This role offers a clear growth path: you will develop skills in scientific data management requirements engineering and change management while working alongside world-class researchers. We offer a competitive salary and benefits package (generous pension fund contributions flexible working arrangements including home office options half-fare travelcard/Halbtax) support for professional development and continuous Benchling training from our experts.

Apply today to shape how BIIE captures and leverages its research data.