Technical Support Engineer integration Hyderabad WFO

• Must have a Bachelors degree in Computer Science or a related field (or equivalent degree and experience).
• 2 years of experience providing customer-facing technical support (web-based products or e-commerce preferred).
• Candidates with lesser experience will be considered for appropriate roles.

To be successful in this role the candidate should have:

• Experience installing implementing or maintaining one or more of the following:
  • LDAP / Active Directory
  • SSO (e.g. SAML SiteMinder)
  • Email infrastructure
  • Web services (SOAP REST consuming or providing)
  • Data extraction technologies (e.g. JDBC ODBC)
  • Network infrastructure
• Experience with any bi-directional automated integration between two systems.
• Working knowledge of components in a web application stack.
• Experience writing or debugging object-oriented code (Java preferred; other relevant technologies are acceptable).
• Experience in one or more scripting languages: JavaScript Python Perl Unix Shell or Windows Shell.
• Experience with relational databases (e.g. MySQL Oracle).
• Experience administering Linux/Unix or Microsoft Server environments.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment.
• Strong commitment to quality and customer service.
• Ability to understand and communicate complex technical systems.
• Proven ability to maintain professionalism while handling complex customer and internal issues.
• Understanding of ITSM ITIL or CMDB concepts.

• Previous experience working with the ServiceNow platform (especially Authentication Email Web Services Import/Export configurations).
• Experience with cloud platforms such as Microsoft Azure AWS Google Cloud Platform or Okta.
• Familiarity with Eclipse IDE.
• Experience troubleshooting and optimizing web application performance.
• Background in software development or software consulting.
• Experience providing SaaS support is an added advantage.