Manager I, Business Systems & Business Analysis
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About the Role:
Grade Level (for internal use):
10The Team
Youll join a team of enthusiastic professionals supporting our CRM platform and related business applications. The team is committed to guiding business partners and end users with industry best practices innovative solution design and creating long-term value for our customers. We work collaboratively across technical and business units to deliver stable operations continuous improvement and high-quality service.
The Impact
As a CRM Support Manager you will play a crucial role in supporting the organisations critical CRM system ensuring operational excellence and continuous improvement. Your proactive approach to analysing trends driving root cause remediation and recommending enhancements will help improve process quality maximise technology effectiveness and create lasting value for customers and stakeholders.
Whatsin it for you
- Opportunity to work with a dynamic technical support team and industry-leading CRM tools
- Engage with business partners end users and technical experts to deliver impactful solutions
- Develop yourexpertisein solution design and process improvement
- Contribute to AI-focused initiatives and knowledge management efforts
- Exposure tothe latest technology trends and industry best practices
- Continue to grow as a people leader manage goals and expectations and provide coaching to ensure successful delivery.
Responsibilities
- Support S&PGlobalsCRM system for ongoing excellence in Commercial Operations through understanding priorities and driving execution.
- Collaborate with end users product owners and development teams across the CRM ecosystem (e.g. Sales Service Marketing Integrations and Data/Analytics) to deliver effective support and enhancements
- Proactively analyse technical solutions root causes and overall impact toidentifyareas for operational improvement
- Manage a team and ensure performance and expectations are on par with our Corporate Platforms Scorecard and defined priorities
- Manage and resolve critical incidents as an active member of the technical support team as well ashandlingany escalations and communications on P1 issues
- Assistin creating comprehensive technical documentation and Knowledge Base articles
- Ensure effective execution of business-critical operational cycles (e.g. releases peak periods and scheduled maintenance) through cross-team collaboration and proactive issue mitigation
- Supervise activities between resourcesfacilitatingsmooth workflow for service delivery.
- Monitor user feedback and provide suggestions for improvement to Scrum teams and Product Owners
- Understand end-to-end solutions and integrations within the overall architecture.
Whatwerelooking for
- 5 years of total experience with at least 2 years working with Salesforce and/or in a CRM support operations or business systems role
- Basic understanding of Agile best practices.
- Good understanding of development environments and testing processes
- Strong analytical communication and collaboration skills.
- Experience working in an operation-based managerial role.
- SFDC Certifications: Admin Preferred.
Preferred Qualifications:
- Bachelors or higher degree in a technology-related field.
- Ability to manage and lead a team and multiple projects at the same time.
Whats In It For You
Our Mission:
Advancing Essential Intelligence.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:Know Your Rights: Workplace discrimination is illegal
Required Experience:
Manager
About Company
Elevate your data quality to the highest standard with S&P Global Enterprise Data Management - EDM - to positively impact and influence every process, report and decision your organization needs to make.
