Associate, Order Confirmation

Location:

At Shoppers Drug Mart were innovating health and wellness in Canada. From prescriptions to walk-in clinics and a beloved loyalty program were caring and supporting our customers in new ways every day.
With more than 1300 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more than a great place to shop its a great place to work. Were committed to building our talented team who champion collaboration kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why this role is important

Why is this role important:

Reporting directly to the Supervisor Supply Chain the Associate Order Confirmation plays a key role in the daily operations of the Central Pharmacy Services fulfillment process. This position is responsible for confirming orders supporting customer service inquiries and ensuring accurate data entry to maintain the integrity of pharmacy records. Your contributions help ensure timely and accurate delivery of medications to stores supporting patient care across the network.

What youll do:

• Communicate with stores via phone and email on a scheduled daily basis to verify compliance pack orders and ensure order accuracy.
• Accurately verify prescription details such as counts batch information start date and order confirmations reference number into system records and ensure all verified information is consistently copied and maintained in the designated Microsoft Excel spreadsheet for accurate tracking and reporting.
• Support store associates and pharmacists by troubleshooting transmission issues related to automated ordering processes.
• Collaborate effectively with the CPS support and IT teams to support store operations and resolve IT-related issues and incidents ensuring timely follow-up and resolution.
• Deliver a high level of customer service to store staff through prompt professional and solution-focused support.
• Work closely with internal pharmacists and the production team to escalate and resolve any operational issues.
• Access and manage NCTM confirmations through the governments e-Sign platform to ensure regulatory compliance.
• Utilize Microsoft Excel to analyze interpret and summarize data for reporting and continuous improvement purposes.
• Provide clear and concise written updates and reports on outstanding issues as needed.

What youll need:

• Post-secondary education in Pharmacy Business Administration or a related field.
• 12 years of experience in customer service preferably in a high-volume or call center environment.
• Previous experience in a pharmacy setting or healthcare-related role is an asset.
• Strong written and verbal communication skills with the ability to interact effectively across all levels.
• Excellent organizational and time management abilities with a proven ability to handle multiple priorities.
• Proficient computer skills and the ability to quickly navigate various software systems.
• High level of accuracy and efficiency in data entry particularly for prescription-related information.
• Demonstrated ability to prioritize tasks and adapt to shifting demands in a dynamic environment.
• Comfortable working in a fast-paced setting where attention to detail and precision are essential.
• Capable of performing repetitive tasks with speed and consistency over extended periods.
• Flexible and adaptable with a positive collaborative and team-oriented mindset.
• Able to work independently with minimal supervision.
• Ability to work on occasional Stat holidays depending on business needs.

Why work at Shoppers Drug Mart

Acting as consultants supporting internal customers and the Associate-Owners you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work co-workers customers and community.

How Youll Succeed:

At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values are authentic build trust and make connections.

If that sounds like you and you are open-minded responsive to change and up to the challenges provided in a fast-paced retail environment apply today.

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.

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