IT Business Systems Support Analyst

The IT Business Systems Support Analysts role is to provide technical support on the companys Transportation Management Systems (TMS) assist in managing IT Inventory and workstation builds and provide local software and hardware support to end users.

Essential Duties and Responsibilities

• Assist with managing the help desk ticketing software and promptly responding to employee requests with a focus on tickets related to ICAT and Axis TMS (WorldTrak)
• Document ICAT operating platform issues and bug testing. Engage with the software provider for updates on development.
• Assist with managing ICATs IT Hardware Inventory
• Building updating and refreshing laptops/PCs
• Allocating and tracking inventory by location
• Managing stock levels of extra equipment
• Local employee PC setup maintenance and relocation
• Azure AD configuration and maintenance mainly as it pertains to new users and workstations being added to the environment
• Company intranet maintenance
• Assist with SharePoint MS365 and email configuration and maintenance
• Assist with PC software/hardware troubleshooting
• Assist to develop document and maintain IT best practices through the creation of IOPs (ICAT Operating Procedures) and correlating IOMs (ICAT Operating Manual)
• Assist with the employee integration/termination processes
• Provide on-boarding and IT related training for new employees
• Perform other clerical/office work as needed including but not limited to answering phone calls operating general office equipment (computer scanner fax).
• Perform other duties as assigned

Qualifications

• Bachelors degree in Information Technology Computer Science or related field. Applicable experience with IT Support and/or TMS functions. Equivalencies considered
• 2 years of IT support helpdesk experience and/or applicable certificates in the IT field
• Structured Query Language (SQL)
• Knowledge of computer network topography
• Experience in systems analysis
• Functional proficiency in Microsoft Office particularly Excel. MS Access experience a plus
• Experience working with WorldTrak

Key Competencies

• Strong analytical and problem-solving skills
• Extremely well organized able to plan and effectively set priorities for implementation
• Comfortable operating in a high growth high-expectation client centric environment
• Resilient adaptable and capable of leading through change
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Excellent communication and collaboration skills across all levels of the organization
• Ability to prioritize and work independently with minimal supervision
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Team-oriented loyal and supportive of colleagues
• Adaptive to ICATs core values

Salary Range: $80000 - $90000

Join Our Team

If youre ready to take the next step in your career with a company that values your dedication and contributions we encourage you to apply.

Learn more about our available opportunities by visiting or by contacting our Senior Talent Business Partner Cindy Meckling at

We are not accepting inquiries from recruitment agencies or third-party vendors for this position. Unsolicited outreach will not be considered.