Claims Transformation Domain Lead

The VP Claims Transformation Domain Lead will spearhead the design and delivery of next-generation AI-powered employee technology transforming how claims professionals work and driving measurable productivity gains across Chubbs Claims organization. Reporting to the Head of Claims Transformation this leader will own a critical domain within the transformation portfolio leading the build-out of agentic AI capabilities that automate complex workflows surface intelligent insights and reimagine the adjuster experience from the ground up. The role will serve as the primary bridge between business strategy product and AI/engineering teams ensuring solutions are purpose-built for claims operations and deliver tangible outcomes for employees and customers.

Key Responsibilities

• Own and drive a key transformation domain end-to-end by leading the strategy design and delivery of AI-powered employee technology that measurably improves claims professional productivity
• Translate business needs into technical requirements ensuring alignment with claims operations and strategic objectives
• Coordinate with cross-functional teams (claims IT data science engineering) to deliver automation projects on time and within scope
• Develop and maintain project plans timelines and risk mitigation strategies for the domains initiatives
• Create and maintain comprehensive project documentation including timelines budgets and executive status reports
• Drive change management and adoption of new tools and workflows championing an employee-centered approach to technology rollout across the claims organization
• Analyze process performance identify opportunities for further automation and implement continuous improvements
• Stay current on industry trends in AI automation and claims management and identify opportunities for innovation

• 7 years of experience in process engineering operations or project management with a focus on automation or AI integration preferably in insurance or financial services
• Demonstrated experience leading cross-functional teams and delivering complex projects in an agile environment
• Strong understanding of AI/ML concepts and their application to enterprise workflows and employee productivity
• Outstanding communication skills able to translate technical concepts for business stakeholders and vice versa
• Experience with claims operations is highly desirable
• Bachelors degree in engineering business or related field; advanced degree or relevant certifications (Six Sigma PMP Agile) a plus
• Strong analytical and critical thinking skills; data-driven decision maker
• Initiative-taking adaptable and able to navigate ambiguity
• Collaborative inclusive and able to drive consensus across diverse teams

The pay range for the role is $180000 to $275000. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.