Director Front Office

Marriott Hotels Resorts

Job Location:

Radnor, PA - USA

Yearly Salary: $ 75000 - 80000

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Aimbridge Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

As a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

QUALIFICATIONS:

Bachelors degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500 room hotel with meeting space is preferred or an applicable Associates degree with at least 3 years of Front Office management experience is required.

Specific brand experience/OnQ (PMS property management) Certification (as defined by property) 500 room experience and/or previous director level experience preferred.

JOB RESPONSIBILITIES:

Directs and administers all Guest Services operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability brand marketing initiatives developed by the revenue team systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation

Monitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward

Monitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordingly

Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Implements and monitors all corporate marketing programs

Ensures associates have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events

Runs and completes daily reports analyze data and make decisions based on data

Resolves guest issues and concerns to guest satisfaction

Recruits interviews and trains associates

Participates in the Property Manager on Duty program.

Is certified to respond to emergencies including but not limited to the operation of the Fire Panel communication with emergency personnel such as Police and Fire Department.

Completes tasks or projects as assigned or as required.

$75000.00 - $80000.00/year

Thank you for your interest in this position. It is a job opportunity with one of Marriott Internationals franchisees.
Please visit our website Apply to Aimbridge Hospitality (Fountain) to apply.

This company is an equal opportunity employer.

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Required Experience:

Director

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Aimbridge Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and pract...