Business Services Manager

SUMMARY: While delivering innovative solutions exceptional service and trusted results the Business Services Manager (BSM) participates in a variety of business engagement activities such as industry sector groups chamber of commerce and economic development initiatives. The BSM is directly responsible for developing strong partnerships with entities serving businesses.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead a positive proactive and results-oriented work culture that is innovative and representative of KRAs values and consistent with continuous quality improvement as well as manage direct and coach the Business Service Representative (BSR) team on effective business outreach strategies and development of customized solutions to meet performance benchmarks;
• Develop and implement business services strategic plan to ensure successful implementation of a comprehensive business services strategy;
• Develop individual KPI performance goals for the business services staff;
• Oversees employer training and placements and client screening and referrals;
• Establish data collection and tracking methods to track business services performance measures and customer satisfaction;
• Serve as a communication link between businesses and their needs and the workforce development system and its services;
• Customize business services to meet the different core issues and needs of different sectors of the regional economy;
• Organize and participate in economic development and sector initiatives Job Fairs Employer informational sessions networking events Chamber of Commerce meetings social activities legislative roundtables;
• Conduct workshops presentations on target sectors and labor market information to single businesses large groups and/or jobseekers;
• Participate in regular staff meetings staff training supervisory sessions and accept the responsibility of aiding the development of positive team relationships as requested;
• Recruit employers of all sizes build long-term relationships and maintain contact with them to meet emerging and changing needs of the region;

• Facilitates the connection between economic development and workforce development;
• Identify opportunities and strategies for improvements.

QUALIFICATIONS: To perform this job successfully an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required.

Core Competencies:

• Exceptional written and verbal communication skills required including strength in persuasive writing editing and presentation design
• Excellent project management skills with the ability to effectively prioritize tasks and meet deadlines benchmarks and goals.
• Ability to foster a positive work environment building strong working relationships and effectively leading a team.
• Entrepreneurial approach flexible attitude and ability to handle multiple projects in a fast-paced and deadline-oriented environment.
• Strong understanding of sales principles.
• Ability to analyze market/industry data and create clear strategies.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks timely which may include working additional hours and/ or over the weekend as needed.
• Travel approximately 20% of the time.
• Bilingual; fluency in Spanish preferred.

EDUCATION and/or EXPERIENCE:

• Bachelors degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.

• At least five (5)years of recruitment account management or sales-related experience.
• At least five (5)years of experience in a mid-senior leadership role.
• Experience with customer relationship management (CRM) software highly preferred.

OTHER SKILLS AND ABILITIES:Personal computer literacy required including effective use of the Internet e-mail video conferencing (Zoom Teams) and other Microsoft Office Products (Word PowerPoint and Outlook). Ability to learn workforce related case management software.

PHYSICAL DEMANDS:While performing the duties of this job the employee is regularly required to walk sit talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT:The noise level in the work environment is usually moderate.