Applications Support Analyst

Amerita

The Application Support Analyst is responsible for the support configuration and ongoing optimization of clinical and pharmacy application functionality used within the Home Infusion business. This role serves as an IT liaison between clinical pharmacy and operational stakeholders and third-party application vendors. The analyst ensures system stability supports new functionality and partners with end-user subject matter experts (SMEs) to deliver reliable compliant and efficient clinical application solutions. The analyst will also work closely with data engineers and Power BI developers to resolve data quality issues.

We Offer:

Medical Dental & Vision Benefits plus HSA & FSA Savings Accounts
Supplemental Coverage Accident Critical Illness and Hospital Indemnity Insurance
401(k) Retirement Plan
Company paid Life and AD&D Insurance Short-Term and Long-Term Disability
Employee Discounts
Tuition Reimbursement
Paid Time Off & Holidays

• Provides day-to-day application support for the organizations Home Infusion clinical and pharmacy systems CPR or CareTend experience strongly preferred
• Administers configures and maintains third-party clinical and pharmacy applications to support business and patient care workflows
• Troubleshoots application issues perform root-cause analysis and coordinate resolution with vendors internal IT teams and end-users
• Manages application upgrades patches and releases including impact analysis test planning execution and post-release validation
• Partners with clinical pharmacy and operational SMEs to gather requirements evaluate new functionality and support application enhancements and customizations
• Acts as a liaison between the business and vendors to review system capabilities request enhancements and track issue resolution
• Supports system integrations and data flows between clinical/pharmacy applications and other enterprise systems
• Develops and maintains application documentation including configuration details support procedures and release notes
• Participates in change management activities to ensure smooth adoption of new features and system updates
• Identifies and investigates data quality issues partnering with technical teams to resolve discrepancies and improve data reliability
• Ensures applications are supported in alignment with regulatory compliance and security requirements relevant to pharmacy and clinical operations
• Provides day-to-day application support for the organizations Home Infusion clinical and pharmacy systems CPR or CareTend experience strongly preferred
• Administers configures and maintains third-party clinical and pharmacy applications to support business and patient care workflows

• Bachelors degree in Information Systems Healthcare Informatics Pharmacy Nursing or an equivalent education and work experience.
• 36 years of experience supporting healthcare clinical or pharmacy applications in an IT application support or analyst role.
• Hands-on experience supporting third-party/vendor-hosted applications including system administration configuration troubleshooting and vendor coordination.
• Experience working with clinical and/or pharmacy workflows; Home Infusion experience strongly preferred.
• Strong knowledge of clinical and/or pharmacy application support practices including administration configuration troubleshooting and ongoing maintenance
• Working knowledge of pharmacy and clinical operations with the ability to understand and support Home Infusion workflows.
• Ability to analyze application issues identify root causes and coordinate resolution across vendors internal IT teams and business SMEs.
• Experience supporting application release management activities including impact assessment test planning execution and post-release validation.
• Ability to translate clinical and operational requirements into technical solutions and system configurations.
• Percentage of Travel: 0-20%
• Driving Position: No

**To peform this role will require frequently sitting and typing on a keyboard with fingers and occasionally standing walking bending reaching climbing (stairs/ladders) kneeling crouching and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**