Returns Lead

About the role

The returns lead is responsible for billing locating parts researching and problem solving for customer issues. Training and coaching all returns associates and assisting with escalation issues.

What youll do

• Daily upkeep of claims and dealer returns
• Corresponding with warehouse for restocking and handling credits back to Ford and GM dealerships
• Tracking damaged claims from inbound Ford and GM shipments
• Processing reimbursements from Ford and GM vendors
• Ford and GM claims processing
• Set up RMAs
• Follow SOPs and safety guidelines
• Keep work areas clean and organized
• Train and coach all returns associates

Qualifications

• High School Diploma or GED preferred
• Prior warehouse experience a plus
• Excellent verbal and written communication skills fluent in English
• Excellent attention to detail in a fast-paced environment
• Basic computer experience is helpful
• NetSuite experience is a bonus

Physical Demands:

Standing Walking Reaching/Bending Endurance Balancing/Mobility Manual Dexterity Exposure to varying conditions Repetitive Motion Lifting to 50 lbs. consistently safety equipment loud noises: 8-hour work shift

Reasonable Accommodation Statement

Consistent with the Americans with Disabilities Act (ADA) in the State of Texas it is the policy of Frank Kent Enterprises LTD to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy requests for reasonable accommodation apply to all aspects of employment including the application process. If reasonable accommodation is needed please contact Brandi Beall at

Work Environment & Schedule: Day Shift Full Time on-site

May occasionally require weekends or overtime

Classification: Non-Exempt

Salary/Hourly: Hourly

Department: Operations

Reports To: Receiving Lead

Salary Band: $21.00 DOE